Contact the Disability Service Centre

Get advice or information about a claim you’ve already made for Personal Independence Payment, Disability Living Allowance or Attendance Allowance.

This guide is also available in Welsh (Cymraeg).

Helpline opening times over Christmas and New Year

England and Wales

Date Opening times
Friday 23 December 2022 Open as usual
Monday 26 December 2022 Closed
Tuesday 27 December 2022 Closed
Wednesday 28 December 2022 Open for missing or urgent payments only
Thursday 29 December 2022 Open as usual
Friday 30 December 2022 Open as usual
Monday 2 January 2023 Closed

Scotland

Date Opening times
Friday 23 December 2022 Open as usual
Monday 26 December 2022 Closed
Tuesday 27 December 2022 Closed
Wednesday 28 December 2022 Open as usual
Thursday 29 December 2022 Open as usual
Friday 30 December 2022 Open as usual
Monday 2 January 2023 Closed
Tuesday 3 January 2023 Open for missing or urgent payments only

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges

There’s a different number if you want to make a claim for PIP.

Alternative formats

Call to ask for alternative formats, such as braille, large print or audio CD.

Disability Living Allowance (DLA)

If you’ve made a claim for Personal Independence Payment (PIP) and you want to talk about Disability Living Allowance, you need to call the PIP number instead.

If you were born after 8 April 1948

Telephone: 0800 121 4600
Textphone: 0800 121 4523 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4600
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges

If you were born on or before 8 April 1948

Telephone: 0800 731 0122
Textphone: 0800 731 0317 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

Alternative formats

Call to ask for alternative formats, such as braille, large print or audio CD.

Attendance Allowance (AA)

Telephone: 0800 731 0122
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

Alternative formats

Call to ask for alternative formats, such as braille, large print or audio CD.

Postal address for Personal Independence Payment (PIP)

Personal Independence Payment
Post Handling Site B
Wolverhampton
WV99 1AH

Postal address for DLA for adults (aged 16 and over)

If you were born after 8 April 1948

Department for Work & Pensions
Disability Living Allowance
Warbreck House
Warbreck Hill Road
Blackpool
FY2 0YE

If you were born on or before 8 April 1948

Freepost DWP Disability Living Allowance 65

You do not need a postcode or a stamp.

Postal address for DLA for children (under 16)

Freepost DWP DLA Child

You do not need a postcode or a stamp.

If you’ve received a paper form, you can use the envelope included to return it.

Postal address for Attendance Allowance

Freepost DWP Attendance Allowance

You do not need a postcode or a stamp.

Complain about the Disability Service Centre

Contact the Department for Work and Pensions to complain about the Disability Service Centre.