Contact the Disability Service Centre

Get advice or information about a claim you’ve already made for Disability Living Allowance, Attendance Allowance or Personal Independence Payment.

Helpline opening hours over Christmas and New Year

Date Opening hours
Monday 24 December 2018 Open until 4pm
Tuesday 25 December 2018 Closed
Wednesday 26 December 2018 Closed
Thursday 27 December 2018 Open as usual
Friday 28 December 2018 Open as usual
Monday 31 December 2018 Open until 5pm
Tuesday 1 January 2019 Closed
Wednesday 2 January 2019 Open as usual

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
Monday to Friday, 8am to 6pm
Find out about call charges

There’s a different number if you want to make a claim for PIP.

British Sign Language (BSL) video relay service

To use the Personal Independence Payment video relay service you must:

Monday to Friday, 8am to 6pm

The video relay service uses a free plugin. You may need to change the security settings on your device to install this.

Alternative formats

Call to ask for alternative formats, such as braille, large print or audio CD.

Disability Living Allowance (DLA)

If you’ve made a claim for Personal Independence Payment (PIP) and you want to talk about Disability Living Allowance, you need to call the PIP number instead.

If you were born after 8 April 1948
Telephone: 0800 121 4600
Textphone: 0800 121 4523
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 121 4600
Monday to Friday, 8am to 7:30pm
Find out about call charges

If you were born on or before 8 April 1948
Telephone: 0800 731 0122
Textphone: 0800 731 0317
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
Monday to Friday, 8am to 6pm
Find out about call charges

British Sign Language (BSL) video relay service

To use the Disability Living Allowance video relay service you must:

Monday to Friday, 8am to 6pm

The video relay service uses a free plugin. You may need to change the security settings on your device to install this.

Alternative formats

Call to ask for alternative formats, such as braille, large print or audio CD.

Attendance Allowance (AA)

Telephone: 0800 731 0122
Textphone: 0800 731 0317
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
Monday to Friday, 8am to 6pm
Find out about call charges

British Sign Language (BSL) video relay service

To use the Attendance Allowance video relay service you must:

Monday to Friday, 8am to 6pm

The video relay service uses a free plugin. You may need to change the security settings on your device to install this.

Alternative formats

Call to ask for alternative formats, such as braille, large print or audio CD.

Postal address for DLA for adults (aged 16 and over)

If you were born after 8 April 1948

Department for Work & Pensions
Disability Living Allowance
Warbreck House
Warbreck Hill Road
Blackpool
FY2 0YE

If you were born on or before 8 April 1948

Disability Living Allowance DLA65+
Mail Handling Site A
Wolverhampton
WV98 2AH

Postal address for DLA for children (under 16)

Disability Benefit Centre 4
Post Handling Site B
Wolverhampton
WV99 1BY

Postal address for Attendance Allowance

Attendance Allowance Unit
Mail Handling Site A
Wolverhampton
WV98 2AD

Complain about the Disability Service Centre

Contact the Department for Work and Pensions to complain about the Disability Service Centre.