How to claim
You can make a new Personal Independence Payment (PIP) claim by calling the Department for Work and Pensions (DWP).
Someone else can call on your behalf, but you’ll need to be with them when they call. There are also other ways to claim if you find it difficult to use a telephone.
The process is different in Northern Ireland.
Claim by telephone or textphone
Before you call, you’ll need:
- your contact details, for example telephone number
- your date of birth
- your National Insurance number - this is on letters about tax, pensions and benefits
- your bank or building society account number and sort code
- your doctor or health worker’s name, address and telephone number
- dates and addresses for any time you’ve spent abroad, in a care home or hospital
DWP - PIP claims
Telephone: 0800 917 2222
Textphone: 0800 917 7777
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 917 2222
Video relay service for British Sign Language (BSL) users - check you can use the service
Calling from abroad: +44 191 218 7766
Monday to Friday, 8am to 6pm
Find out about call charges
Claim line opening hours over Christmas and New Year
|Monday 24 December 2018||Open until 4pm|
|Tuesday 25 December 2018||Closed|
|Wednesday 26 December 2018||Closed|
|Thursday 27 December 2018||Open as usual|
|Friday 28 December 2018||Open as usual|
|Monday 31 December 2018||Open until 5pm|
|Tuesday 1 January 2019||Closed|
|Wednesday 2 January 2019||Open as usual|
Claim by post
You can get a form to send information by post (although this can delay the decision on your claim). Write a letter to ask for the form.
Personal Independence Payment New Claims
Post Handling Site B
What happens next
You’ll be sent a ‘How your disability affects you’ form. Call the PIP enquiry line if you need it in an alternative format such as braille, large print or audio CD.
Fill in the form using the notes that come with it to help you. You can also read Citizens Advice’s help on filling in the form.
Return the form to DWP - the address is on the form.
To assess the level of help you need, an independent health professional will either invite you to a meeting or ask your health or social care worker for information.
If you’re invited to a meeting, you’ll be asked questions about your ability to carry out activities and how your condition affects your daily life. The meeting can be either at your home or at an assessment centre, and will take about an hour. You can read Citizens Advice’s help on preparing for an assessment.
You’ll get a letter that tells you whether you’ll get PIP. If you do, you’ll be told how much you’ll get and the date it will be reviewed so that you continue to get the right support.
You cannot apply using any Disability Living Allowance (DLA) forms you may have.
If you’re terminally ill
You can get PIP more quickly if you’re not expected to live more than 6 months.
Call DWP to start your PIP claim. Ask a doctor or other healthcare professional for form DS1500. They’ll either fill it in and give the form to you or send it directly to DWP.
You will not need to complete the ‘How your disability affects you’ form or go to a face-to-face consultation.
Video relay service if you’re terminally ill
If you’re deaf and use British Sign Language (BSL) you may be able to use the video relay service for terminally ill people.
If you disagree with a decision
You can challenge a decision about your claim. This is called asking for ‘mandatory reconsideration’.