Personal Independence Payment (PIP)

4. How to claim

You can make a new Personal Independence Payment (PIP) claim by calling the Department for Work and Pensions (DWP).

Someone else can call on your behalf, but you’ll need to be with them when they call. There are also other ways to claim if you find it difficult to use a telephone.

The process is different in Northern Ireland.

Claim by telephone or textphone

Before you call, you’ll need:

  • your contact details, for example telephone number
  • your date of birth
  • your National Insurance number - this is on letters about tax, pensions and benefits
  • your bank or building society account number and sort code
  • your doctor or health worker’s name, address and telephone number
  • dates and addresses for any time you’ve spent abroad, in a care home or hospital

You can then call the PIP claims line.

DWP - PIP claims
Telephone: 0800 917 2222
Textphone: 0800 917 7777
Calling from abroad: +44 191 218 7766
Monday to Friday, 8am to 6pm
Find out about call charges

What happens next

  1. You’ll be sent a ‘How your disability affects you’ form. Call the PIP enquiry line if you need it in an alternative format such as braille, large print or audio CD.

  2. Fill in the form using the notes that come with it to help you. You can also read Citizens Advice’s help on filling in the form.

  3. Return the form to DWP - the address is on the form.

  4. To assess the level of help you need, an independent health professional will either invite you to a meeting or ask your health or social care worker for information.

  5. If you’re invited to a meeting, you’ll be asked questions about your ability to carry out activities and how your condition affects your daily life. The meeting can be either at your home or at an assessment centre, and will take about an hour. You can read Citizens Advice’s help on preparing for an assessment.

  6. You’ll get a letter that tells you whether you’ll get PIP. If you do, you’ll be told how much you’ll get and the date it will be reviewed so that you continue to get the right support. You can appeal if you disagree with the decision or the amount you’ve been awarded.

You can’t apply using any Disability Living Allowance (DLA) forms you may have.

Other ways to claim

If you find it difficult to use the telephone, you can claim by post or by using a text relay or video relay service.

Send information by post

You can get a form to send information by post (although this can delay the decision on your claim). Write a letter to ask for the form.

Personal Independence Payment New Claims
Post Handling Site B
WV99 1AH

Text relay

If you can’t hear or speak on the phone you can use the Next Generation Text (NGT) relay service.

NGT relay service
Dial: 18001 then 0800 917 2222
Monday to Friday, 8am to 6pm
Find out about call charges

Video relay

If you’re deaf and use British Sign Language (BSL) you may be able to use a video relay service:

The service is available Monday to Friday, 8am to 6pm.

If you’re terminally ill

You can get PIP more quickly if you’re not expected to live more than 6 months.

Call DWP to start your PIP claim. Ask a doctor or other healthcare professional for form DS1500. They’ll either fill it in and give the form to you or send it directly to DWP.

You won’t need to complete the ‘How your disability affects you’ form or go to a face-to-face consultation.