How to claim

You can make a new Personal Independence Payment (PIP) claim by calling the Department for Work and Pensions (DWP).

Someone else can call on your behalf, but you’ll need to be with them when they call. There are also other ways to claim if you find it difficult to use a telephone.

There is a different way to claim if you’re terminally ill.

The process is different in Northern Ireland.

Claim by telephone or textphone

Before you call, you’ll need:

  • your contact details, for example telephone number
  • your date of birth
  • your National Insurance number - this is on letters about tax, pensions and benefits
  • your bank or building society account number and sort code
  • your doctor or health worker’s name, address and telephone number
  • dates and addresses for any time you’ve spent abroad, in a care home or hospital

DWP - PIP claims
Telephone: 0800 917 2222
Textphone: 0800 917 7777
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 917 2222
Video relay service for British Sign Language (BSL) users - check you can use the service
Calling from abroad: +44 191 218 7766
Monday to Friday, 9am to 5pm
Find out about call charges

Claim by post

You can get a form to send information by post (although this can delay the decision on your claim). Write a letter to ask for the form.

Personal Independence Payment New Claims
Post Handling Site B
WV99 1AH

What happens next

If you have a face-to-face meeting booked, you do not need to go to it at the moment because of coronavirus (COVID-19). DWP will contact you to let you know what you need to do instead.

  1. You’ll be sent a ‘How your disability affects you’ form. Call the PIP enquiry line if you need it in an alternative format such as braille, large print or audio CD.

  2. Fill in the form using the notes that come with it to help you. You can also read Citizens Advice’s help on filling in the form.

  3. Return the form to DWP - the address is on the form.

  4. To assess the level of help you need, an independent health professional will either invite you to a meeting or ask your health or social care worker for information.

  5. If you’re invited to a meeting, you’ll be asked questions about your ability to carry out activities and how your condition affects your daily life. The meeting can be either at your home or at an assessment centre, and will take about an hour. You can read Citizens Advice’s help on preparing for an assessment.

  6. You’ll get a letter that tells you whether you’ll get PIP. If you do, you’ll be told how much you’ll get, when you’ll be paid and the date your PIP will be reviewed so that you continue to get the right support.

You cannot apply using any Disability Living Allowance (DLA) forms you may have.

If you disagree with a decision

You can challenge a decision about your claim. This is called asking for ‘mandatory reconsideration’.