Personal Independence Payment (PIP)

Change of circumstances

You must contact the PIP enquiry line if:

  • your personal details change, for example your name, address or doctor
  • the help you need or your condition changes
  • you go into hospital or a care home
  • you go abroad
  • you’re imprisoned or held in detention

You could be taken to court or have to pay a penalty if you give wrong information or do not report a change in your circumstances.

PIP enquiry line
Telephone: 0800 121 4433
Textphone: 0800 121 4493
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
Monday to Friday, 8am to 6pm
Find out about call charges

British Sign Language (BSL) video relay service

To use this you must:

The service is available Monday to Friday, 8am to 6pm.