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Benefits are usually paid straight into your bank, building society or credit union account.
If your payment date is on a weekend or a bank holiday you’ll usually be paid on the working day before. This may be different for tax credits and Child Benefit.
This guide is also available in Welsh (Cymraeg).
You’ll be asked for bank, building society or credit union account details when you claim. You can only get paid in a different way if you have problems opening or managing an account.
Contact the office that pays your benefit to find out how to get it paid.
If you receive Universal Credit, call the Universal Credit helpline.
You can repay benefits and allowances you get but feel you do not need.
Write to the department that paid the benefit. Their address will be on any letter you’ve received from them.
Include a cheque made payable to the department, along with:
You can only repay tax credits or Child Benefit if you’ve been overpaid.
Don’t include personal or financial information like your National Insurance number or credit card details.
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