You may be able to get Universal Credit if you’re on a low income or need help with your living costs. You could be: out of work working (including self-employed or part time) unable to work, for example because of a health condition To claim you must: live in the UK be aged 18 or over (there are some exceptions if you’re 16 to 17) be under State Pension age have £16,000 or less in money, savings and investments You can use a benefits calculator to check what benefits you could get. If you’re an EU, EEA or Swiss citizen You and your family might also need settled or pre-settled status under the EU Settlement Scheme to get Universal Credit. Check if you can still apply to the EU Settlement Scheme . If you live with your partner You will both need to claim for Universal Credit. You must make a joint claim for your household, even if your partner is not eligible. How much you can get will depend on your partner’s income and savings, as well as your own. If one of you has reached State Pension age If only one of you has reached State Pension age , you and your partner can still claim Universal Credit as a couple. Your Universal Credit claim will stop when you both reach State Pension age. If you’re getting Pension Credit, it will stop if you or your partner make a claim for Universal Credit. You’ll usually be better off staying on Pension Credit. You can check using a benefits calculator . If you’re studying or in training You can make a claim for Universal Credit if you’re in full-time education and any of the following apply: you live with your partner and they’re eligible for Universal Credit you’re responsible for a child, either as a single person or as a couple you’ve reached State Pension age and live with a partner who is below State Pension age You can also claim Universal Credit if you’re 21 or under, studying any qualification up to A level or equivalent and do not have parental support. You may be able to claim if you are studying part-time or doing a course for which no student loan or finance is available. Check the guidance about claiming Universal Credit as a student . Students with disabilities or health conditions You can claim Universal Credit if you’re in full-time education, and have been assessed as having limited capability for work by a Work Capability Assessment before starting your course. You must also be entitled to any of the following: Personal Independence Payment ( PIP ) Disability Living Allowance ( DLA ) Child Disability Payment (CDP) in Scotland Attendance Allowance Armed Forces Independence Payment Adult Disability Payment (ADP) in Scotland Claiming if you’re 16 or 17 You can make a claim for Universal Credit if any of the following apply: you have a health condition or disability and have medical evidence for it, such as a fit note you’re caring for someone who gets a health or disability-related benefit you’re responsible for a child you live with your partner, have responsibility for a child and your partner is eligible for Universal Credit you’re pregnant and expecting your baby in the next 11 weeks you’ve had a baby in the last 15 weeks you do not have parental support, for example you do not live with your parents and are not under local authority care If you have a disability or health condition If you have a health condition that affects your ability to work you might get extra money for Universal Credit.

Universal Credit is paid monthly . How much you get depends on: your standard allowance any extra amounts that apply to you any money taken off your payment if you’re working, how much you earn See how much you could get by using a benefits calculator . Standard allowance You’ll get one standard allowance for your household. How much you’ll get Monthly standard allowance If you’re single and under 25 £292.11 If you’re single and 25 or over £368.74 If you live with your partner and you’re both under 25 £458.51 (for you both) If you live with your partner and either of you are 25 or over £578.82 (for you both) Extra amounts You may get more money on top of your standard allowance if you’re eligible. If you have children You’ll get an extra amount for your first and second child. You will not get extra money for any more children unless: your children were born before 6 April 2017 you were already claiming for 3 or more children before 6 April 2017 other exceptions apply How much you’ll get Extra monthly amount For your first child £315.00 (born before 6 April 2017) £269.58 (born on or after 6 April 2017) For your second child and any other eligible children £269.58 per child You’ll also get an extra amount if any of your children are disabled. You’re eligible for this extra amount no matter how many children you have. You’ll get: £146.31 if your child is disabled £456.89 if your child is severely disabled Childcare costs You can claim back up to 85% of your childcare costs if you’re working. If you live with your partner both of you need to be working, unless one of you is unable to work due to a disability or health condition. The childcare needs to be from a registered provider. You can get help paying for childcare including nurseries, childminders, breakfast clubs, after school care and holiday clubs. The most you can get each month is: £646.35 for one child £1,108.04 for 2 or more children You need to pay your childcare costs up front and claim the money back as part of your payment. You can get support to help you pay your childcare costs up front. Talk to your work coach after you’ve made your claim. Read more about childcare costs and Universal Credit . If you have a disability or health condition How much you’ll get Extra monthly amount If you have limited capability for work and work-related activity £390.06 If you have limited capability for work and you started your health-related Universal Credit or Employment and Support Allowance ( ESA ) claim before 3 April 2017 £146.31 If you get the severe disability premium and you’re moving to Universal Credit, you might also be entitled to a ‘transitional protection’ payment. Read more about health conditions, disability and Universal Credit . If you care for someone who gets a health or disability-related benefit How much you’ll get Extra monthly amount If you provide care for at least 35 hours a week for someone who gets a health or disability-related benefit £185.86 This is on top of any extra amount you get if you have a disabled child. Housing costs You could get money to help pay your housing costs . The payment can cover rent and some service charges. If you’re a homeowner, you might be able to get a loan to help with interest payments on your mortgage. Money taken off your payment Your payments might be reduced if any of the following apply: you are paying back an advance on a Universal Credit payment you have more than £6,000 in money, savings and investments you would get above the amount limited by the benefit cap you’ve been overpaid benefits in the past you owe money for Council Tax, court fines, electricity, gas, water or Child Maintenance you pay your gas or electricity bill directly from your Universal Credit payment you have a paid job you have other income – for example, money from pensions or certain other benefits Find out more about money taken off your Universal Credit payment . Moving to Universal Credit from other benefits If you’ve applied for Universal Credit, you’ll keep getting your current benefit paid for 2 more weeks. You must still be eligible for your current benefit. This only applies if you’re getting: income-based Jobseeker’s Allowance income-related Employment and Support Allowance Income Support Housing Benefit You will not need to pay back the extra payments and they will not affect the Universal Credit you might get. Other support you could get If you receive Universal Credit you may also be able to get other financial support depending on your circumstances.

How your earnings affect your payments

If you or your partner are employed, how much Universal Credit you get will depend on how much you earn. Your Universal Credit payment will reduce as you earn more. For every £1 you or your partner earns your payment goes down by 55p. There are different rules if you’re self-employed . There’s no limit to how many hours you can work. Your Universal Credit does not stop if you work more than 16 hours a week. Use a benefits calculator to see how increasing your hours or starting a new job could affect what you get. Most employers will report your earnings for you. You will normally only need to report monthly earnings if you’re self-employed. The work allowance You can earn a certain amount before your Universal Credit is reduced if you or your partner are either: responsible for a child or young person living with a disability or health condition that affects your ability to work This is called a ‘work allowance’. Your work allowance is lower if you get help with housing costs. Your circumstances Monthly work allowance You get help with housing costs £379 You do not get help with housing costs £631 Example You have a child and get money for housing costs in your Universal Credit payment. You’re working and earn £500 during your assessment period . Your work allowance is £379. This means you can earn £379 without any money being deducted. For every £1 of the remaining £121 you get, 55p is taken from your Universal Credit payment. So £121 x £0.55 = £66.55. This means you earn £500 and £66.55 is deducted from your Universal Credit. How often you’re paid can affect your Universal Credit If you’re paid once a month on the same date and nothing changes in your earnings, then your Universal Credit amount should stay the same. Your Universal Credit can be affected if you receive no wages or more than one set of wages during some assessment periods. This could happen if: you’re paid weekly, every 2 weeks or every 4 weeks your monthly payment date changes, for example you get paid on the last working day of each month If your monthly payment date changes Your Universal Credit will usually be adjusted automatically so that you get paid your normal amount. You can check how much Universal Credit you’ll be paid by signing in to your online account . If you’ll be paid too much or too little, you can report that in your account. In some cases, the payment can be changed so that you’ll get your normal amount. If you’re paid weekly, every 2 weeks or every 4 weeks You’ll be told if your earnings are too high and whether you’ll need to reapply to continue to get Universal Credit. How often you’re paid by your employer The impact Every 4 weeks Once a year, you’ll get 2 sets of wages in one assessment period Every 2 weeks Twice a year, you’ll get 3 sets of wages in one assessment period Every week Four times a year, you’ll get 5 sets of wages in one assessment period If your payment stops because your earnings increased As you or your partner’s income increases, your payment will reduce until you’re earning enough to no longer claim Universal Credit. Your payments will then be stopped. You’ll be told when this happens. If you or your partner’s income decreases after this, you could become eligible for Universal Credit again. If it’s been 6 months or less since your last Universal Credit payment, you’ll automatically start getting payments again. If it’s been more than 6 months, you’ll need to reapply for Universal Credit.

Universal Credit is paid once a month, usually into your bank, building society or credit union account. Your payment can include money for your rent or other housing costs. You’ll usually need to pay this to your landlord. If you’re not able to open a bank, building society or credit union account, call the Universal Credit helpline to arrange a different way of getting paid. Find out how you’ll be paid if you’re in Northern Ireland . Your first payment It usually takes around 5 weeks to get your first payment. If you need money while you wait for your first payment, you can apply for an advance . Your monthly assessment periods Universal Credit is calculated based on your circumstances each month. These are called your ‘assessment periods’. You’ll usually get your Universal Credit payment 7 days after each monthly assessment period ends. Changes in your circumstances can affect how much you’re paid for your assessment period. You should report a change of circumstances to get the correct payment. Your first assessment period starts the day you make a claim. Example Sam makes a new Universal Credit claim on 10 September. Sam’s first assessment period runs for one month to 9 October, with a new assessment period beginning on 10 October. They get paid on 17 October and then on the 17th of each month after that. Payment dates After the first payment, you’ll be paid on the same date of every month. If your payment date is on a weekend, you’ll be paid on the working day before. You can see your monthly statement in your online account. This tells you how much Universal Credit you’re going to get. If you live in Scotland You can get paid once or twice a month. If you’re making a new claim, you’ll get a notification about how often you want to be paid. You get this after your first payment. If you’re already getting Universal Credit and have not had a notification, you can ask your work coach if you can be paid twice a month. When you’re paid twice a month your first payment will be for a full month. You’ll get the first half of your second month’s payment a month after this. The second half will be paid 15 days later. This means there will be about a month and a half between your first payment and the full amount for your second month. After this, you’ll be paid twice a month. Example You get your first payment on 14 December. This payment is for a full month. If you’re paid twice a month, you get half of your second payment on 14 January and the other half on 29 January. You get paid on the 14th and 29th of each month after that. If you live with a partner If you both claim Universal Credit, you’ll get one payment each month for your household. If you live in Scotland and you’ve chosen to be paid twice monthly, you’ll receive 2 payments each month for your household. Call the Universal Credit helpline if you’re worried about getting access to this money. Ask to change how you’re paid You can ask to have your Universal Credit paid differently if you need help managing a single monthly payment. This is called an Alternative Payment Arrangement (APA) . Having an APA could mean: your rent is paid directly to your landlord you receive payments twice a month instead of once a month you arrange to get a separate payment from your partner You should contact Universal Credit after you’ve made a claim to ask for an APA. They’ll decide whether you should have an APA based on your circumstances. You’re more likely to get an APA if you have things like: unpaid rent (also known as being in ‘rent arrears’) addiction problems mental health issues learning difficulties experience of homelessness experience of domestic abuse

You can apply for Universal Credit online. You need to create an account. You use it to make a claim. You must complete your claim within 28 days of creating your account or you will have to start again. If you live with your partner, you will both need to create accounts. You’ll link them together when you claim. You cannot claim by yourself. If you cannot claim online, you can claim by phone through the Universal Credit helpline. Check if you’re better off on Universal Credit before you apply If you already get benefits or tax credits, you should work out if you’ll be better off before you or your partner claim Universal Credit. If you apply for Universal Credit those benefits might end and you will not be able to apply for them again, even if your application is not approved. To check if you’re better off, you can: use a benefits calculator contact the Citizens Advice Help to Claim service ask a local benefits adviser What you need to apply To apply online you’ll need: your bank, building society or credit union account details an email address access to a phone If you do not have these, you can call the Universal Credit helpline or go to a jobcentre. You can also get support from the Citizens Advice Help to Claim service. You’ll also have to prove your identity. You’ll need some identity documents for this, for example your: driving licence passport debit or credit card payslip or P60 To complete your claim you will need to provide information about: your housing , for example how much rent you pay your earnings, for example payslips any disability or health condition that affects your work how much you pay for childcare if you want help with childcare costs your savings and any investments, like shares or a property that you rent out You might need an appointment with the Universal Credit team if: they need more information you cannot verify your identity online You’ll be told if this appointment will be in a jobcentre or on the phone. You will have to go to a meeting to agree the activities in your claimant commitment before you can get your first payment. Apply for Universal Credit online Apply now Help with your claim There are 2 ways to get help with your Universal Credit claim. You can either call the Universal Credit helpline or use the Help to claim service. Calls to the Universal Credit helpline are free. Universal Credit helpline Universal Credit helpline Telephone: 0800 328 5644 Welsh language: 0800 328 1744 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644 British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet Textphone: 0800 328 1344 Monday to Friday, 8am to 6pm Find out about call charges Help to Claim You can get free support from trained advisers to make a Universal Credit claim. They can help you with things like online applications or preparing for your first jobcentre appointment. The Help to Claim service is provided by Citizens Advice and is confidential. They will not share your personal information unless you agree. Get Help to Claim if you live in England or Wales Get Help to Claim if you live in Scotland If you’ve claimed Universal Credit before You can sign in to your account to start a new claim if you’ve received a payment during the last 6 months. If your payments stopped more than 6 months ago, you’ll need to make a new claim. If you disagree with a decision You can challenge a decision about your claim. This is called asking for mandatory reconsideration.

Get an advance on your first payment

If you need help to pay your bills or cover other costs while you wait for your first Universal Credit payment, you can apply to get an advance. The most you can get as an advance is the amount of your first estimated payment. How to apply You can apply for an advance payment in your online account or through your Jobcentre Plus work coach. You’ll need to: explain why you need an advance verify your identity (you’ll do this when you apply online or on the phone with a work coach) provide bank account details for the advance (talk to your work coach if you cannot open an account) You’ll usually find out the same day if you can get an advance. If you need help Call the Universal Credit helpline if you need help applying for an advance payment. How you pay back your advance You must usually pay back the advance within 24 months. You start paying it back out of your first payment. Example Your first estimated payment is £344 and you get £344 as an advance. You pay back your advance over 24 months, which is £14.33 per month. You’ll get £329.67 on your first payment date - this is your first payment minus the bit you’re repaying (£344 minus £14.33). Read more about getting a Universal Credit advance .

Your claimant commitment

To get Universal Credit payments, you’ll need to accept an agreement called a ‘claimant commitment’. This is a record of what you agree to do to: prepare for and look for work increase your earnings, if you are already working. If you live with your partner, you both have to claim Universal Credit. You’ll each have your own claimant commitment. You must do everything you agree to in your commitment or your payment could be reduced or stopped. This is called a sanction. If a medical professional has said you might have 12 months or less to live, you will not need a claimant commitment and you will not get a sanction. Agreeing your commitments You will have a meeting to discuss your claimant commitment, usually at the jobcentre. In this meeting you’ll discuss your circumstances and talk about anything that could make it hard for you to do what’s in your commitment. For example, if you have a mental health condition, or if you care for someone. You must accept your claimant commitment in your online account or your Universal Credit claim will be stopped. Your claimant commitment is reviewed regularly and will change if your circumstances change. For example, if you get ill, your partner starts a job or you have a child. If you need to look for work You might need to look for a job. If you have a job, you might need to look for a better paid job or try to work more hours. What you need to do depends on if you: have a health condition or are disabled care for someone have a child under 13 earn above a certain amount If you’re not able to work now but you will be able to in the future, you might need to prepare for work. This could include things like writing a CV or attending a training course. Your work coach If you need to look for work, you will get help from a ‘work coach’. Your work coach can help with things like applying for jobs, accessing training or looking for work in your area. Attending appointments You may need to attend regular appointments. These are usually in the jobcentre, but could also be by phone. If you miss an appointment, you’ll need to provide a good reason for not attending. If your reason is not accepted, you could get a sanction and your Universal Credit payment will be reduced. Managing your claim online You will have to manage your claim in your online account. You might have to reply to messages, record your child care costs, or tell us what you’ve done to look for work. You’ll get a text or email when you need to do something in your online account. You will also have to report changes in your circumstances . Get help and support You should contact the Universal Credit helpline for support straight away if you: are unable to manage your claim online and need to claim by phone cannot do the things you’ve agreed to in your claimant commitment are unable to respond to a message or do something you’re asked to in your online account will miss an appointment You may be able to get a short pause or change to your claimant commitment in an emergency. For example, if you have a death in the family or are at risk of homelessness. Help if your payment is stopped or reduced If you do not do what is in your claimant commitment, you could get a sanction. If you cannot pay for your rent, heating, food or hygiene needs because you got a sanction you can ask Universal Credit for a hardship payment .

Report a change of circumstances

You need to report changes to your circumstances so you keep getting the right amount each month. You need to report changes as soon as they happen. Any delay may mean you receive too much money and will have to make a repayment. Changes in your circumstances can affect how much you’re paid for your whole assessment period - not just from the date you report them. Changes can include: finding or finishing a job having a child moving in with your partner starting to care for a child or disabled person changing your mobile number or email address moving to a new address changing your bank details your rent going up or down changes to your health condition becoming too ill to work or meet your work coach changes to your earnings (only if you’re self-employed) changes to your savings, investments and how much money you have changes to your immigration status, if you’re not a British citizen You could be taken to court or have to pay a penalty if you give wrong information or do not report a change in your circumstances. How to report You can report a change of circumstances by signing in to your Universal Credit account . If you get a job or increase the hours you work Use a benefits calculator or speak with your work coach to find out how getting a job or an increase in your earnings might affect your Universal Credit claim. Most employers will report your earnings for you. You will normally only need to report monthly earnings if you are self-employed. If you’ve been paid too much You may have to repay the money if you: did not report a change straight away gave wrong information were overpaid by mistake Find out how to repay the money you owe from benefit overpayment . If you’re nearing the end of life You may get extra money if you’re nearing the end of life because of an illness. You may also be able to get other benefits . If you’ve been told you might have more than 12 months to live You’ll need to report this in the same way as any other change of circumstance. If you’ve been told you might have 12 months or less to live Report the change online through your Universal Credit account . You’ll be contacted about what to do next. You can also get someone else to report the change for you. They should ask a doctor or medical professional to fill in: form DS1500 if you’ve been told you might have 6 months or less to live form SR1 if you’ve been told you might have 12 months or less to live The doctor will have the form already. Either the doctor or your representative can send it to: Freepost Department for Work and Pensions Universal Credit Full Service If you’ve already sent either form SR1 or DS1500 for another benefit, for example Employment and Support Allowance, you do not need to send it again. You will not need to have a Work Capability Assessment.

Other financial support

If you’re in financial difficulties, you can get help and advice from the government, local councils and other organisations. Advance and hardship payments If you do not have enough to live on while you wait for your first payment you can ask for an advance payment after you’ve made a claim. You can also ask for a hardship payment if you cannot pay for rent, heating, food or hygiene needs because you got a sanction . You need to pay it back through your Universal Credit payments - they’ll be lower until you pay it back. Change how you get your Universal Credit If you’re having financial difficulties or you’re behind on your rent, you or your landlord may be able to apply for an Alternative Payment Arrangement ( APA ). Depending on your circumstances, you could get an APA to: get your rent paid directly to your landlord get paid more frequently than once a month receive split payments, if you’re part of a couple Speak to your work coach to apply for an APA . Budgeting Advance You might be able to get a Budgeting Advance to help with: emergency household costs such as replacing a broken cooker getting a job or staying in work funeral costs You’ll repay it through your regular Universal Credit payments - these will be lower until you pay it back. If you stop getting Universal Credit, you’ll have to repay the money in another way. How much you can borrow What you get will depend on how much you need - you’ll agree the amount with your work coach. The smallest amount you can borrow is £100. You can get up to: £348 if you’re single £464 if you’re part of a couple £812 if you have children Eligibility To get a Budgeting Advance, all of the following must apply: you’ve been getting Universal Credit, Employment and Support Allowance, Income Support, Jobseeker’s Allowance or State Pension Credit for 6 months or more, unless you need the money to help you start a new job or stay in work you’ve earned less than £2,600 (£3,600 together for couples) in the past 6 months you’ve paid off any previous Budgeting Advance loans How to apply To apply, you can do any of the following: update your journal in your Universal Credit account contact your nearest jobcentre call the Universal Credit helpline Universal Credit helpline Telephone: 0800 328 5644 Textphone: 0800 328 1344 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644 British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet Welsh language: 0800 328 1744 Monday to Friday, 8am to 6pm Find out about call charges Other benefits you can claim If you want to claim a benefit without your savings, your partner’s savings or their income being taken into account, you can apply for either: ‘new style’ Jobseeker’s Allowance (JSA) ‘new style’ Employment and Support Allowance (ESA) Use a benefits calculator to find out what other benefits you could get, for example Personal Independence Payment if you’re disabled. Other financial support you might get If you receive Universal Credit you may be able to get other payments too. You might be able to get different support in Scotland . Help with housing costs and bills You might be able to get: a cheaper ‘social tariff’ for broadband or mobile phone services a Cold Weather Payment Disabled Facilities Grants Discretionary Housing Payments if your Universal Credit payment is not enough to pay your rent Energy Company Obligation (ECO) a reduction in your Council Tax WaterSure to cap your bills if you have a water meter You can get advice on reducing your energy bills from: Energy Saving Trust - in England and Wales Home Energy Scotland - in Scotland Bryson Energy - in Northern Ireland Help if you’re pregnant or have a child You might be able to get free: early education for 2 year olds in England early learning and childcare for 2 year olds in Scotland childcare for 2 and 3 year olds in Wales You might also be able to get: free school meals Healthy Start vouchers (in England, Wales and Northern Ireland) if you’re pregnant or have a child under 4 years old Best Start Foods and a Best Start Grant (in Scotland) if you’re pregnant or have a child under 4 years old Scottish Child Payment (in Scotland) if you have a child under 6 years old a Sure Start Maternity Grant in England, Wales and Northern Ireland child maintenance if you do not live with your child’s other parent (this will not affect your Universal Credit payments) Help with legal costs You might be able to get: help with prison visiting costs help with the costs of using courts or tribunals legal aid Help with other costs You might be able to get: help with health costs, including prescriptions and dental treatment a Funeral Expenses Payment help with building up savings through Help to Save a discount on the Royal Mail redirection service if you’re moving house You might also be able to get a Jobcentre Plus Travel Card for discounts on: rail travel Stagecoach buses Transport for London ( TfL ) buses, tubes and other public transport in London Advice on money and debt You can get help and advice from: your Jobcentre Plus work coach Citizens Advice Help for Households for support with the rising cost of living Money Advice Trust the Money Manager tool Money Helper to find a free debt adviser National Debtline Shelter for help with housing and homelessness StepChange Turn2Us You can also get help from the Breathing Space (Debt Respite Scheme) , but you will need to find a debt advisor first to be able to apply.

Contact Universal Credit

You can contact Universal Credit: through your online account by calling the Universal Credit helpline Universal Credit helpline Telephone: 0800 328 5644 Textphone: 0800 328 1344 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644 British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet Welsh language: 0800 328 1744 Monday to Friday, 8am to 6pm Find out about call charges If you live in Northern Ireland and you want to use a helpline, contact the Universal Credit Service Centre instead. If your query is about claiming ‘new style’ benefits with Universal Credit You could get ‘new style’ Employment and Support Allowance ( ESA ) or ‘new style’ Jobseeker’s Allowance ( JSA ) at the same time or instead of Universal Credit. Apply for ‘new style’ ESA You can apply for ‘new style’ ESA online or contact the Jobcentre Plus new claims helpline. Jobcentre Plus new claims helpline for ESA Telephone: 0800 055 6688 Textphone: 0800 328 1344 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 055 6688 British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet Welsh language telephone: 0800 328 1744 Monday to Friday, 8am to 5pm Find out about call charges Apply for ‘new style’ JSA You can apply for ‘new style’ JSA online or contact the Jobcentre Plus new claims helpline. Jobcentre Plus new claims helpline for JSA Telephone: 0800 055 6688 Textphone: 0800 023 4888 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 055 6688 British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet Welsh language: 0800 012 1888 Monday to Friday, 8am to 5pm Find out about call charges If you have a query about an existing claim for ‘new style’ ESA or JSA Contact the Jobcentre Plus helpline. Jobcentre Plus Telephone: 0800 169 0310 Textphone: 0800 169 0314 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0310 British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet Welsh language: 0800 328 1744 Monday to Friday, 8am to 5pm Find out about call charges

Universal Credit

What Universal Credit is

Universal Credit is a payment to help with your living costs. It’s paid monthly - or twice a month for some people in Scotland.

You may be able to get it if you’re on a low income, out of work or you cannot work.

This guide is also available in Welsh (Cymraeg) and in an easy read format.

If you live in Northern Ireland, go to Universal Credit in Northern Ireland.

If you already get other benefits

Universal Credit is replacing the following benefits and tax credits:

Child Tax Credit
Housing Benefit
Income Support
income-based Jobseeker’s Allowance (JSA)
income-related Employment and Support Allowance (ESA)
Working Tax Credit

If you’re getting any of these benefits or tax credits, you do not need to do anything unless:

you have a change of circumstances you need to report
you get a letter called a ‘Migration Notice’ telling you that you must start to claim Universal Credit

You’ll stop getting these benefits and tax credits when you or your partner claims Universal Credit. If you or your partner gets Pension Credit, this will also stop if one of you claims Universal Credit.

This will not affect any other benefits you’re getting, such as Personal Independence Payment (PIP) or Carer’s Allowance.

You can read more about how tax credits and Universal Credit affect each other.

View a printable version of the whole guide

Universal Credit

What Universal Credit is

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