Report a change of circumstances

You need to report changes to your circumstances so you keep getting the right amount each month.

Your claim might be stopped or reduced if you do not report a change of circumstances straight away.

Changes can include:

  • finding or finishing a job
  • having a child
  • moving in with your partner
  • starting to care for a child
  • moving to a new address
  • changing your bank details
  • your rent going up or down
  • changes to your health condition
  • becoming too ill to work or meet your work coach
  • changes to your earnings (only if you’re self-employed)

How to report

You can report a change of circumstances by either:

Universal Credit helpline
Telephone: 0800 328 9344
Monday to Friday, 9am to 4pm

Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Welsh language (make a claim): 0800 012 1888
Welsh language (report changes): 0800 328 1744
Monday to Friday, 8am to 6pm

Find out about call charges

If you get a job or increase the hours you work

Use a benefits calculator or speak with your work coach to find out how getting a job or an increase in your earnings might affect your Universal Credit claim.

If you’ve been paid too much

You may have to repay the money if you:

  • did not report a change straight away
  • gave wrong information
  • were overpaid by mistake

You could be taken to court or have to pay a penalty if you give wrong information or do not report a change in your circumstances.

If you have a terminal illness

You may get extra money if you’re terminally ill.

If your life expectancy is more than 6 months

You’ll need to report this in the same way as any other change of circumstance.

If your life expectancy is less than 6 months

If you’re in a ‘full service’ area, report the change through your Universal Credit account. You’ll be contacted about what to do next.

You can also get someone else to report the change for you. They’ll need to ask a doctor or healthcare professional to fill in form DS1500 (the doctor will have the form already). Either the doctor or your representative can send it to:

Freepost
Department for Work and Pensions
Universal Credit Full Service

If you’ve already sent form DS1500 for Personal Independence Payment or Employment and Support Allowance, you do not need to send it again.

If you’re in a ‘live service’ area, call the Universal Credit helpline to report your illness. They’ll explain what you need to do next.

Universal Credit helpline
Telephone: 0800 328 9344
Monday to Friday, 9am to 4pm

Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Find out about call charges

Use the Citizens Advice eligibility checker to find out if you live in a ‘full service’ or ‘live service’ area.

You will not need to have a Work Capability Assessment.