Contact Universal Credit

You can contact Universal Credit:

  • through your online account
  • by calling the Universal Credit helpline

Universal Credit helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm
Find out about call charges

If you live in Northern Ireland and you want to use a helpline, contact the Universal Credit Service Centre instead.

If your query is about claiming ‘new style’ benefits with Universal Credit

You could get ‘new style’ Employment and Support Allowance (ESA) or ‘new style’ Jobseeker’s Allowance (JSA) at the same time or instead of Universal Credit.

Apply for ‘new style’ ESA

You can apply for ‘new style’ ESA online or contact the Universal Credit helpline.

Universal Credit helpline
Telephone: 0800 328 5644 (choose option 3)
Textphone: 0800 328 1344 (choose option 3)
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language telephone: 0800 328 1744
Monday to Friday, 8am to 6pm
Find out about call charges

Apply for ’new style’ JSA

You can apply for ‘new style’ JSA online or contact the Jobcentre Plus helpline.

Jobcentre Plus
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 055 6688
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 012 1888
Monday to Friday, 8am to 5pm
Find out about call charges

If you have a query about an existing claim for ‘new style’ ESA or JSA

Contact the Jobcentre Plus helpline.

Jobcentre Plus
Telephone: 0800 169 0310
Textphone: 0800 169 0314
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0310
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 328 1744
Monday to Friday, 8am to 5pm
Find out about call charges