How to claim or reclaim
You can usually apply for ‘new style’ Jobseeker’s Allowance (JSA) online.
You cannot apply online if you get the severe disability premium, or got it in the last month and are still eligible for it.
If you cannot apply online, call Jobcentre Plus.
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 055 6688
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 012 1888
Monday to Friday, 8am to 6pm
Find out about call charges
Check if you’re eligible for Universal Credit. If you are, you could get Universal Credit at the same time or instead of ‘new style’ JSA
After you make your claim
If you applied online, you’ll get a text to confirm that your application has been submitted.
You do not need to contact the Department for Work and Pensions (DWP).
You do not need to go to an interview at the moment because of coronavirus (COVID-19). You will only be asked for more information if it is needed.
Claim with your partner (joint claim)
You must make a joint claim if:
- neither you or your partner are responsible for a child
- you’re applying for income-based JSA
Contact Jobcentre Plus if you’re not sure about making a joint claim.
If you disagree with a decision
You can challenge a decision about your claim. This is called asking for mandatory reconsideration.
Make a complaint
You can complain about Jobcentre Plus if you’re unhappy with the service you’ve received.