Jobseeker's Allowance (JSA)

4. How to claim or reclaim

You can claim JSA online. Check you’re eligible before you apply.

If you want to get ‘new style’ JSA and you’re in a ‘live service’ area for Universal Credit, you must claim by phone instead.

Other ways to claim ‘new style’ JSA

You can also claim ‘new style’ JSA over the phone. Which number you call depends on where you live.

If you’re in a ‘live service area’ for Universal Credit
Telephone: 0345 600 0723
Textphone: 0345 600 0743
Monday to Friday, 8am to 6pm
Find out about call charges

If you’re in a ‘full service area’
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language: 0800 012 1888
Monday to Friday, 8am to 6pm
Find out about call charges

You’re in a full service area if it has an asterisk (*) on the list of Jobcentre areas. If your area doesn’t have an asterisk, it’s a live service area.

If your area isn’t on the list:

  • call the live service number, if you’re single
  • claim a different type of JSA, if you live with your partner or family - you can’t claim new style JSA unless your area’s on the list

After you make your claim

You’ll get a text or phone call within 2 working days to arrange a JSA interview at your local Jobcentre Plus office.

You won’t get JSA if you don’t go to the interview.

Reclaim JSA (‘rapid reclaim’)

You can make a quicker claim for JSA online if you’ve had JSA in the last 26 weeks.

You’ll have to start the application again. It should take about 20 minutes.

You still have to attend an interview at a Jobcentre Plus office to get JSA.

If you can’t apply online

Contact Jobcentre Plus if you can’t apply online.

If you’re reclaiming new style JSA

If you’re in a ‘live service’ area for Universal Credit, call the Service Centre to reclaim new style JSA. You can reclaim online if you’re in a full service area.

Service Centre
Telephone: 0345 600 0723

Textphone: 0345 600 0743

Welsh language: 0345 600 3018

Monday to Friday, 8am to 6pm

Find out about call charges

Share fishermen and volunteer development workers

If you’re a share fisherman or a Volunteer Development Worker claiming JSA in January, you must follow guidance on making Class 2 National Insurance payments. If you don’t, your JSA may be delayed.

Appeal a decision

You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision about your claim or a sanction.

Make a complaint

You can complain about Jobcentre Plus if you’re unhappy with the service you’ve received.