You’ll get a text or phone call within 2 working days to arrange a JSA interview at your local Jobcentre Plus.
You can reopen a JSA claim online (sometimes called ‘rapid reclaim’) if you’ve had JSA in the last 26 weeks.
Making a reclaim online should take about 10 minutes.
You still have to attend an interview at a Jobcentre Plus to get JSA.
JSA joint claims
You must make a joint claim with your partner if all the following apply:
- you both want to claim JSA
- one of you are 18 or over
- you’re both under state pension age
- neither of you are responsible for a child
If you can’t apply online
Contact Jobcentre Plus if you can’t apply online.
Telephone: 0800 055 6688
Welsh language: 0800 012 1888
Textphone: 0800 023 4888
Monday to Friday, 8am to 6pm
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You must go to an interview at your local Jobcentre Plus - if you don’t, you won’t get any JSA.
Jobcentre Plus will contact you to arrange this after you’ve applied.
At the interview you must agree things like:
- what steps you can take to find work, eg improving your skills
- how you can improve your chances of getting a job, eg get help with writing a CV, preparing for interviews, looking for work
You can take someone with you to a JSA interview.
What to bring to your interview
You need to bring:
- 2 forms of identification, eg passport, driving licence
- your P45
A Claimant Commitment is an agreement about what steps you’ll take to look for a job.
Your JSA might be stopped if you don’t do what you’ve agreed to in your Claimant Commitment and you can’t give a good reason.
You must sign one if you make a claim for JSA or claim it again after completing the Work Programme.
You and your work coach will agree what goes in your Claimant Commitment. It might include:
- what you need to do to look for work, eg registering with recruitment agencies, writing a CV
- how many hours you need to spend looking for work each week
- your circumstances, eg work history, health, family or caring responsibilities
Plan and record your job seeking
You’ll have a personal work plan to help you:
- plan what you need to do to find a job
- keep a record of what happened
- prove to your work coach that you’ve been looking for work
If you are a victim of domestic abuse
You might be able to get a break of up to 13 weeks from job seeking if you are a victim of domestic abuse - speak to your work coach if you need this support.
After you’ve applied
You must go to a Jobcentre Plus (usually every 2 weeks or when asked) to show how you’ve been searching for a job. This is known as ‘signing on’.
Appeal a decision
You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision. You must usually ask for ‘mandatory reconsideration’ before you appeal.
You can complain about Jobcentre Plus if you’re unhappy with the service you’ve received.