Check you’re eligible before you apply.
You’ll get a text or phone call within 2 working days to arrange a JSA interview at your local Jobcentre Plus office.
You won’t get JSA if you don’t go to the interview.
Reclaim JSA (‘rapid reclaim’)
You can make a quicker claim for JSA online if you’ve had JSA in the last 26 weeks.
You will have to start the application again. It should take about 20 minutes.
You still have to attend an interview at a Jobcentre Plus office to get JSA.
If you can’t apply online
Contact Jobcentre Plus if you can’t apply online.
Your JSA interview
Jobcentre Plus will contact you to arrange your interview after you’ve applied.
You’ll need to bring all of the following:
- your P45 (if you have one)
- 1 ‘primary’ identity document
- 2 ‘secondary’ identity documents - one to prove your address and the other to prove your date of birth
Primary identity documents
Examples include your:
- current passport
- driving licence
- biometric residence permit
- certificate of naturalisation as a British citizen
- permanent residence card
Secondary identity documents
Examples of proof of your date of birth include your:
- birth certificate
- marriage certificate
Examples of proof of your address include a recent:
- utility bill
- bank statement
- Council Tax bill
You may need to bring in other documents based on the information you provide so that Jobcentre Plus can make a decision on your claim.
Support at your interview
You can take someone with you to your JSA interview.
Contact your Jobcentre Plus before the interview if you need support because of a disability or health condition (for example, if you’re deaf and need a sign language interpreter).
Sign an agreement to look for work (‘Claimant Commitment’)
At your JSA interview, you must sign an agreement about what steps you’ll take to look for a job. This is called a ‘Claimant Commitment’.
You and your work coach will agree what goes in your Claimant Commitment. This could include:
- what you need to do to look for work - for example registering with recruitment agencies, writing a CV
- how many hours you need to spend looking for work each week
What you agree to do will depend on things like:
- your health
- your responsibilities at home
- how much help you need to get work or increase your income
Your JSA might be stopped if you don’t do what you’ve agreed to in your Claimant Commitment and you can’t give a good reason.
Appeal a decision
You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision.
Make a complaint
You can complain about Jobcentre Plus if you’re unhappy with the service you’ve received.