Jobseeker's Allowance (JSA)

How to claim or reclaim

You can usually apply for Jobseeker’s Allowance (JSA) online.

You cannot apply online if you get the severe disability premium, or got it in the last month and are still eligible for it.

Apply now

If you cannot apply online, call Jobcentre Plus.

Jobcentre Plus
Telephone: 0800 055 6688
Textphone: 0800 023 4888
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 055 6688
Welsh language: 0800 012 1888
Monday to Friday, 8am to 6pm
Find out about call charges

Check if you’re eligible for Universal Credit. If you are, you could get Universal Credit at the same time or instead of ‘new style’ JSA

After you make your claim

You’ll get a text or phone call within 2 working days to arrange a JSA interview at your local Jobcentre Plus office.

You will not get JSA if you do not go to the interview.

Claim with your partner (joint claim)

You must make a joint claim if:

  • neither you or your partner are responsible for a child
  • you’re applying for income-based JSA

Contact Jobcentre Plus if you’re not sure about making a joint claim.

If you disagree with a decision

You can challenge a decision about your claim. This is called asking for mandatory reconsideration.

Make a complaint

You can complain about Jobcentre Plus if you’re unhappy with the service you’ve received.