Jobseeker's Allowance (JSA)

How to claim or reclaim

You can usually claim JSA online.

If you want to get ‘new style’ JSA and you don’t live in a Universal Credit ‘full service’ area, you must claim by phone instead.

You may need to claim Universal Credit. Check you’re eligible for JSA before you apply.

Other ways to claim new style JSA

If you live outside a ‘full service’ area and you’re already claiming Universal Credit, call:

Telephone: 0800 328 9344
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm
Find out about call charges

After you make your claim

You’ll get a text or phone call within 2 working days to arrange a JSA interview at your local Jobcentre Plus office.

You won’t get JSA if you don’t go to the interview.

Claim with your partner (joint claim)

You must make a joint claim with your partner if neither of you are responsible for a child.

Contact Jobcentre Plus if you’re not sure about making a joint claim.

Reclaim JSA (‘rapid reclaim’)

You can make a quicker claim for JSA online if you’ve had JSA in the last 26 weeks.

You’ll have to start the application again. It should take about 20 minutes.

You still have to attend an interview at a Jobcentre Plus office to get JSA.

If you can’t apply online

Contact Jobcentre Plus if you can’t apply online.

If you’re reclaiming new style JSA

If you stopped getting new style JSA, you can reclaim it if:

  • you were living in a full service area and your Universal Credit ended for any reason, regardless of where you live now
  • you live outside a full service area and you stopped getting Universal Credit in the past 6 months because of your earnings, and now you’re claiming it again

If you live in a Universal Credit ‘full service’ area, you can reclaim online.

If you live anywhere else and you’re already claiming Universal Credit, call:

Telephone: 0800 328 9344
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm
Find out about call charges

Share fishermen and volunteer development workers

If you’re a share fisherman or a volunteer development worker claiming JSA in January, you must follow guidance on making Class 2 National Insurance payments. If you don’t, your JSA may be delayed.

If you disagree with a decision

You can challenge a decision about your claim. This is called asking for mandatory reconsideration.

Make a complaint

You can complain about Jobcentre Plus if you’re unhappy with the service you’ve received.