Jobseeker's Allowance (JSA)

Your JSA interview

Jobcentre Plus will contact you to arrange your interview after you’ve applied.

You’ll need to bring all of the following:

  • your P45 (if you have one)
  • one ‘primary’ identity document
  • 2 ‘secondary’ identity documents - one to prove your address and the other to prove your date of birth

Primary identity documents

Examples include your:

  • current passport
  • driving licence
  • biometric residence permit
  • certificate of naturalisation as a British citizen
  • permanent residence card

Secondary identity documents

Examples of proof of your date of birth include your:

  • birth certificate
  • marriage certificate
  • NHS medical card

Examples of proof of your address include a recent:

  • utility bill
  • bank statement
  • Council Tax bill

You may need to bring in other documents based on the information you provide so that Jobcentre Plus can make a decision on your claim.

Support at your interview

You can take someone with you to your JSA interview.

Contact your Jobcentre Plus before the interview if you need support because of a disability or health condition (for example, if you’re deaf and need a sign language interpreter).

Sign an agreement to look for work (‘Claimant Commitment’)

At your JSA interview, you must sign an agreement about what steps you’ll take to look for a job. This is called a ‘Claimant Commitment’.

You and your work coach will agree what goes in your Claimant Commitment. This could include:

  • what you need to do to look for work - for example registering with recruitment agencies, writing a CV
  • how many hours you need to spend looking for work each week

What you agree to do will depend on things like:

  • your health
  • your responsibilities at home
  • how much help you need to get work or increase your income

Your JSA might be stopped if you do not do what you’ve agreed to in your Claimant Commitment and you cannot give a good reason.