How you contact Jobcentre Plus depends on the help you need - eg finding a job, changing an appointment, checking an existing claim or making a new claim or complaint.

Contact your local Jobcentre (eg to cancel or change an appointment)

Telephone: 0345 604 3719
Textphone: 0345 608 8551
Welsh language: 0345 604 4248
Monday to Friday, 8am to 6pm
Find out about call charges

Find your nearest Jobcentre Plus.

New benefit claims only

Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language: 0800 012 1888
Monday to Friday, 8am to 6pm
Find out about call charges

You can also claim Jobseeker’s Allowance online.

Use a benefits calculator to find out what benefits you could get.

Existing benefit claims

Call the appropriate number for your benefit to:

  • discuss a claim you’ve already made
  • tell the Department for Work and Pensions (DWP) about a change in your circumstances, eg you start working or your income changes

You’ll need your National Insurance number and date of birth when you call any of these numbers.

Benefit Telephone Textphone Welsh language
Jobseeker’s Allowance,
Income Support or
Incapacity Benefit
0345 608 8545 0345 608 8551 0345 600 3018
Employment and Support Allowance 0345 608 8545 0345 608 8551 0345 600 3018
Maternity Allowance 0345 608 8610 0345 608 8553 0345 608 8674
Bereavement 0345 608 8601 0345 608 8551 0345 608 8772
Social Fund 0345 603 6967 0345 608 8553 0345 608 8756

Monday to Friday, 8am to 6pm
Find out about call charges

Find a job

Use the Universal Jobmatch service to find a job. You can also phone Jobcentre Plus.

Jobcentre Plus

Telephone: 0345 606 0234
Textphone: 0345 605 5255
Welsh language: 0345 606 7890
Monday to Friday, 8am to 6pm
Find out about call charges

Get a National Insurance number

Apply for a National Insurance number or find your National Insurance number if you’ve lost it.

Write to Jobcentre Plus

If you want to write to Jobcentre Plus, the address for your office will be on any letters you’ve been sent.

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