Existing benefit claims

Call the appropriate number for your benefit to:

  • discuss a claim you’ve made
  • tell the Department for Work and Pensions (DWP) about a change in your circumstances, for example if you start working or your income changes

You’ll need your National Insurance number when you call any of these numbers.

Jobseeker’s Allowance (JSA), Income Support, Incapacity Benefit or Employment and Support Allowance (ESA)

Telephone: 0800 169 0310
Textphone: 0800 169 0314
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0310
Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm
Find out about call charges

If you’re in Northern Ireland

For JSA and Income Support, contact your Jobs and Benefits office. For ESA, contact the ESA Centre.

Universal Credit

You can contact Jobcentre Plus by:

Telephone: 0800 328 9344
Monday to Friday, 9am to 4pm

Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 328 9344
Monday to Friday, 9am to 4pm

Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm

Find out about call charges

Social Fund

Telephone: 0800 169 0140
Textphone: 0800 169 0286
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0140
Welsh language: 0800 169 0240
Monday to Friday, 8am to 6pm
Find out about call charges

Maternity Allowance

Telephone: 0800 169 0283
Textphone: 0800 169 0286
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0283
Welsh language: 0800 169 0296
Monday to Friday, 8am to 6pm
Find out about call charges

Bereavement benefits

Telephone: 0800 731 0139
Textphone: 0800 169 0314
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0139
Welsh language: 0800 731 0453
Monday to Friday, 8am to 6pm
Find out about call charges