Universal Credit

5. How to claim

You need to apply for Universal Credit online.

You have to apply as a couple if you and your partner live together. You don’t need to be married.

After you apply, you must contact your local Jobcentre Plus within 7 days to make an appointment with a work coach.

You won’t get Universal Credit if you don’t attend the appointment.

What you need to apply

You’ll need:

  • your bank, building society or credit union account details
  • an email address
  • your National Insurance number
  • information about your housing, for example how much rent you pay
  • details of your income, for example payslips
  • details of savings and any investments, like shares or a property that you rent out
  • details of how much you pay for childcare if you’re applying for help with childcare costs

If you don’t provide the right information when you apply it might affect when you get paid or how much you get.

You also have to verify your identity online. You’ll need some proof of identity for this, for example your:

  • driving licence
  • passport
  • debit or credit card

Help with your application

Contact the Universal Credit helpline if you:

  • need help finding or using a computer
  • have questions about applying
  • want to apply in Welsh
  • need information in alternative formats (for example Audio CD, braille or large print)

Universal Credit helpline
Telephone: 0800 328 9344
Welsh language (make a claim): 0800 012 1888
Welsh language (report changes): 0800 328 1744
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm
Find out about call charges

If you have a disability or illness that affects your work

You may need a Work Capability Assessment to see how your disability or health condition affects your ability to work.

Depending on the outcome of your assessment you may be eligible for an extra amount on top of your standard allowance.

If you’ve claimed Universal Credit before

If you’ve received Universal Credit before, you’ll usually need to make a new claim online by signing in to your account.

If you don’t have an online account you’ll be told if you can claim again by phoning the Universal Credit helpline.

If you disagree with a decision

You can challenge a decision about your claim. This is called asking for mandatory reconsideration.