4. How to claim

The quickest way to apply for Employment and Support Allowance is by phone.

Contact centre numbers
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language telephone: 0800 012 1888
Monday to Friday, 8am to 6pm
Find out about call charges

You can also fill in and print out the ESA1 form and send or take it to your local Jobcentre Plus office.

What you need to claim

You’ll need the following when you make a claim:

  • National Insurance number
  • medical certificate
  • GP’s address and phone number
  • home and mobile telephone numbers
  • mortgage or landlord details
  • council tax bill
  • employer’s address and telephone number and dates of employment or last day worked
  • bank account details
  • details of any other money you are getting, eg benefits or sick pay

Appeal a decision

You can ask for a decision about your ESA to be looked at again if you’re unhappy with it.

Check the date on your decision letter. There are different ways to appeal if your decision was made:

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