Guidance

Work and Health Programme provider memos

Work and Health Programme provider memos.

• From: Department for Work and Pensions
• Published: 22 August 2018
• Last updated: 30 July 2025
  Show all updates

  1. 30 July 2025

     Updated ICE contact email on 'Provider memo 11: Amendments to chapters 8 and 12' to contact@ice.gov.uk.

  2. 11 February 2025

     Added provider memo 91 to the page.

  3. 23 December 2024

     Added 'Provider memo 90: Better Off Calculations'

  4. 27 November 2024

     Provider memo 89 added to collection.

  5. 4 April 2024

     Added 'Provider memo 88: Streamlining Chapter 1 and 3 WHP Provider Guidance'.

  6. 13 March 2024

     Added Provider memo 87: Amendments to Work and Health Programme including WHP Pioneer Guidance.

  7. 29 February 2024

     Added WHP Provider memo 86: Good News Stories.

  8. 7 February 2024

     Added Provider memo 84: Amendments to Work and Health Programme including JETS Provider Guidance and Provider memo 85: Amendments to Work and Health Programme including WHP Pioneer Guidance.

  9. 15 January 2024

     Added Work and Health Programme Provider memo 83: Amendments to Work and Health Programme including JETS Provider Guidance.

  10. 20 December 2023

      Added Provider memo 82: Amendments to Work and Health Programme including JETS Provider Guidance.

  11. 9 November 2023

      Added provider memo 76 amending the Work and Health Programme (COVID-19) including JETS Provider Guidance. The memo explains that providers must not include the names of any individuals in caseload data returns.

  12. 3 November 2023

      Created Provider memo 80: Amendments to Work and Health Programme including JETS Provider Guidance

  13. 12 October 2023

      Added Provider memo 79: WHP Signposting Referrals

  14. 27 September 2023

      Added Work and Health Programme memo LRM 78: Amendments to Work and Health Programme including JETS Provider Guidance.

  15. 13 September 2023

      Published 2 Live Running Memos (LRM): WHP LRM 73: Amendments to Work and Health Programme including JETS Provider Guidance to include Pioneer, and WHP LRM 74: Amendments to Work and Health Programme including JETS Provider Guidance, ESF Requirement Changes.

  16. 7 September 2023

      Added WHP LRM 75: Addition of two Early Access Disadvantaged Groups

  17. 4 July 2023

      Added Work and Health Programme provider LRM 72: Amendments to Work and Health Programme including JETS Provider Guidance.

  18. 22 May 2023

      Added provider memo 71, this has information about amendments to chapters 3 and 16 of the provider guidance.

  19. 3 May 2023

      Added Provider memo 70: Amendments to Work and Health Programme including JETS Provider Guidance - HTML attachment created

  20. 24 January 2023

      DWP have added Provider memo 69: Amendments to Work and Health Programme including JETS Provider Guidance.

  21. 15 December 2022

      Added Provider memo 68: Amendments to Work and Health Programme including JETS Provider Guidance, 67: Amendments to Work and Health Programme Referral Process, memo 66: End of Provision Referral to Starts and memo 65: Work and Health Programme (including JETS) Provider guidance updates.

  22. 10 November 2022

      Added Provider memo 64: Work and Health Programme (including JETS) Provider guidance updates.

  23. 26 August 2022

      Added Work and Health Programme provider memo 61: Amendments to Work and Health Programme (COVID-19) including JETS Provider Guidance.

  24. 23 August 2022

      Added Work and Health Programme provider memo 60: Amendments to Work and Health Programme Provider Guidance.

  25. 5 August 2022

      Added Work and Health Provider memo 59: Public Sector Comparator.

  26. 7 June 2022

      Added Work and Health Programme provider memo 58: Definition change to the Early Access Disadvantaged Group (EAG) ‘Young People in Gangs’.

  27. 17 May 2022

      Added Provider memo: 26: Access to Work Holistic Assessments Live Running Memo and Provider memo 57: Issue identified related to when providers are aware that a Participant is an SCR case or has MAPPA restrictions with SCR status for ESF audit requirements.

  28. 10 May 2022

      Added provider memos 54 and 55.

  29. 18 January 2022

      Added an annex at the end of provider memo 53. This annex explains the eligibility definition for the new Early Access Group for Afghan Resettlers.

  30. 7 January 2022

      Added provider memo 53. This has information about a recent amendment to chapter 2 of the Work and Health Programme (COVID 19) including JETS provider guidance.

  31. 5 November 2021

      Updated table of changes in provider memo 52 to change the version number of chapter 1 from 7 to 6.

  32. 29 October 2021

      Added 'Provider memo 52: Amendments to Work and Health Programme (COVID 19) including JETS Provider Guidance'.

  33. 22 October 2021

      Added memo 51 - this has information about the temporary withdrawal of chapter 19 from the provider guidance.

  34. 1 October 2021

      Added memo 27 - this has information about changes to the self-employment outcome validation process and memo 49 - this has information about recent changes to the Work and Health Programme (COVID-19) including Job Entry Targeted Support (JETS) provider guidance.

  35. 17 September 2021

      Added 'Provider memo 48: Amendments to Work and Health Programme (COVID 19) including JETS Provider Guidance'.

  36. 20 August 2021

      Added 'Provider memo 46: RTE issue - WHP Core to WHP JETs (England and Wales) and vice versa'.

  37. 25 June 2021

      Added memo 45 - this has information about recent changes to the Work and Health Programme (COVID-19) including Job Entry Targeted Support (JETS) provider guidance.

  38. 11 May 2021

      Added 'Provider memo 44: Amendments to Work and Health Programme (COVID-19) including JETS provider guidance'.

  39. 11 March 2021

      Added provider memo 43: Amendments to Work and Health Programme provider guidance.

  40. 9 February 2021

      Added memo 42 - this has information about recent changes to the Work and Health Programme (COVID-19) including Job Entry Targeted Support (JETS) provider guidance.

  41. 11 January 2021

      Added memo 41 - this has information about recent changes to chapter 16 of the Work and Health Programme (COVID-19) including Job Entry Targeted Support (JETS) provider guidance.

  42. 9 December 2020

      Added memo 40 - this has information about recent changes to the Work and Health Programme (COVID-19) including Job Entry Targeted Support (JETS) provider guidance.

  43. 3 November 2020

      Added memo 39 - this has information about changes to the self-referral process.

  44. 9 October 2020

      Added memos 37 and 38. Memo 37 has information about the Job Entry Targeted Support (JETS) guidance and memo 38 has information about a change made to Chapter 2 of the JETS guidance.

  45. 3 September 2020

      Added memo 36 - about an updated version of the WHPS01 form.

  46. 3 August 2020

      Added memo 33 - about chapter 16 of the Coronavirus (COVID-19) Work and Health Programme provider guidance.

  47. 3 July 2020

      Added memo 32 - about new Coronavirus (Covid-19) Work and Health Programme provider guidance that will be published on this website on 15 July 2020. This is temporary provider guidance for use during the coronavirus (COVID-19) pandemic only.

  48. 18 June 2020

      Added memos 30 and 31. Memo 30 has information about changes made to the Work and Health Programme (WHP) design, to take into account a number of measures required because of Coronavirus (Covid-19). Memo 31 has information about the draft Coronavirus (Covid-19) WHP self-referral provider guidance.

  49. 6 April 2020

      Added memo 29, this has information about recent changes made to chapter 10 the provider guidance.

  50. 31 January 2020

      Added memo 28, this has information about updates to the mandation processes and provider guidance.

  51. 24 January 2020

      Added memos 25 and 27, these have information about recent changes made to annex 2 of the provider guidance.

  52. 10 December 2019

      Added provider memo 23: Amendments to Work and Health Programme Provider Guidance chapter 10 'Change of circumstances and notifications' and Annex 2 'Forms and letters'.

  53. 25 November 2019

      Added memo 24, this has information about the incorrect completion of ESF1420m forms (Initial).

  54. 4 November 2019

      Added memos 18 and 19, these have information about incorrect referrals to the Work and Health Programme.

  55. 21 October 2019

      Added memo 22, this has information about recent changes made to chapters 5b and 9 of the Work and Health Programme provider guidance.

  56. 11 October 2019

      Added provider memo 21, this has information about an updated Exit Report template.

  57. 7 October 2019

      Added memo 20, this has information about recent changes made to chapters 2, 3, 5a and 16 of the Work and Health Programme provider guidance.

  58. 11 September 2019

      Added memo 17, this has information about the implementation of the request and return of Exit Reports process for participants completing the Work and Health Programme.

  59. 2 September 2019

      Added memo 16, this has information about recent changes made to chapters 10, 11 and 14 of the Work and Health Programme provider guidance.

  60. 7 August 2019

      Added memos 14 and 15, these have information about recent changes made to the Work and Health Programme provider guidance.

  61. 16 July 2019

      Added memo 13, this has information about the withdrawal of Work and Health Programme Provider Guidance Chapter 18 European Social Fund (England only).

  62. 15 July 2019

      Added memo 12, this has information about recent changes made to chapters 3 & 16 of the Work and Health Programme provider guidance.

  63. 29 May 2019

      Added memo 11, this has information about recent changes made to chapters 8 and 12 of the Work and Health Programme provider guidance.

  64. 21 May 2019

      Added memo 10, this has information about recent changes made to chapters 3, 7 and 14 of the Work and Health Programme provider guidance.

  65. 18 April 2019

      Added memo 09 'Amendments to Work and Health Programme Provider Guidance'.

  66. 7 March 2019

      Added provider memo 08: Process to end the Real Time Earnings feed for inappropriate and duplicate referrals to the Work and Health Programme.

  67. 10 January 2019

      Added provider memo 6 (about general changes made to the provider guidance), and memo 7 (about changes made to chapters 6 and 10 of the provider guidance).

  68. 5 October 2018

      Added provider memos 3 (about form UC78e), 4 (about Customer Service Standards) and 5 (about inappropriate referrals).

  69. 22 August 2018

      First published.

Documents

Provider memo 91: Inclusion of £3 and £4k pings and date clarification

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Provider memo 90: Better Off Calculations

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Provider memo 89: Amendments to Work and Health Programme Provider Guidance

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Provider memo 88: Streamlining Chapter 1 and 3 WHP Provider Guidance

Ref: WHP LRM 88

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Provider memo 87: Amendments to Work and Health Programme including WHP Pioneer Guidance

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Provider memo 86: Good News Stories

Ref: LRM 86

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Provider memo 85: Amendments to Work and Health Programme including WHP Pioneer Guidance

Ref: LRM 85

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Provider memo 84: Amendments to Work and Health Programme including JETS Provider Guidance

Ref: LRM 84

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Provider memo 83: Amendments to Work and Health Programme including JETS Provider Guidance

Ref: LRM 83

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Provider memo 82: Amendments to Work and Health Programme including JETS Provider Guidance

Ref: WHP LRM 82

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Provider memo 80: Amendments to Work and Health Programme including JETS Provider Guidance

Ref: WHP LRM 80

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Provider memo 79: WHP Signposting Referrals

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Provider memo 78: Amendments to Work and Health Programme including JETS Provider Guidance

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Provider memo 76: Amendments to Work and Health Programme (COVID-19) including JETS Provider Guidance - names in caseload data returns

Ref: WHP LRM 76

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Provider memo 75: Addition of two Early Access Disadvantaged Groups

Ref: WHP LRM 75

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Provider memo 74: Amendments to Work and Health Programme including JETS Provider Guidance, ESF Requirement Changes

Ref: WHP LRM 74

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Provider memo 73: Amendments to Work and Health Programme including JETS Provider Guidance to include Pioneer

Ref: LRM 73

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Provider memo 72: Amendments to Work and Health Programme including JETS Provider Guidance

Ref: WHP LRM 72

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Provider memo 71: Amendments to chapters 3 and 16

Ref: WHP LRM 71

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Provider memo 70: Amendments to Work and Health Programme including JETS Provider Guidance

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Provider memo 69: Amendments to Work and Health Programme including JETS Provider Guidance

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Provider memo 68: Amendments to Work and Health Programme including JETS Provider Guidance

Ref: LRM 68

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Provider memo 67: Amendments to Work and Health Programme Referral Process

Ref: WHP LRM 67

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Provider memo 66: End of Provision Referral to Starts

Ref: WHP LRM 66

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Provider memo 65: Work and Health Programme (including JETS) Provider guidance updates

Ref: WHP LRM 65

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Provider memo 64: Work and Health Programme (including JETS) Provider guidance updates

Ref: WHP LRM 64

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Provider memo 62: Removal of Early Access Group

Ref: LRM 62

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Provider memo 61: Amendments to Work and Health Programme (COVID-19) including JETS Provider Guidance

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Provider memo 60: Amendments to Work and Health Programme Provider Guidance

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Provider memo 59: Public Sector Comparator

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Provider memo 58: Definition change to the Early Access Disadvantaged Group (EAG) ‘Young People in Gangs’

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Provider memo 57: Issue identified related to when providers are aware that a Participant is an SCR case or has MAPPA restrictions with SCR status for ESF audit requirements

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Provider memo 55: Amendments to the Work and Health Programme (including JETS) provider guidance including implementation of a Non-Qualifying Earnings process and the removal of temporary guidance concerning COVID-19

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Provider memo 54: Amendments to Work and Health Programme (COVID 19) including JETS provider guidance

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Provider memo 53: Amendments to chapter 2 of the provider guidance

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Provider memo 52: Amendments to Work and Health Programme (COVID 19) including JETS Provider Guidance

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Provider memo 51: Chapter 19 withdrawn from the provider guidance

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Provider memo 49: Amendments to Work and Health Programme (COVID 19) including JETS Provider Guidance

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Provider memo 48: Amendments to Work and Health Programme (COVID 19) including JETS Provider Guidance

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Provider memo 47: Changes to the self-employment outcome validation process

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Provider memo 46: RTE issue - WHP Core to WHP JETs (England and Wales) and vice versa

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Provider memo 45: Amendments to Work and Health Programme (COVID-19) including JETS provider guidance

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Provider memo 44: Amendments to Work and Health Programme (COVID-19) including JETS provider guidance

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Provider memo 43: Amendments to Work and Health Programme provider guidance

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Provider memo 42: Changes to chapters 1, 2 and 3b of the Work and Health Programme (COVID-19) including JETS guidance

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Provider memo 41: Changes to chapter 16 of the Work and Health Programme (COVID-19) including JETS guidance

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Provider memo 40: Changes to the Work and Health Programme (COVID-19) including JETS guidance

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Provider memo 39: Changes to the self-referral process

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Provider memo 38: Update to chapter 2 of the Job Entry Targeted Support (JETS) guidance

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Provider memo 37: Job Entry Targeted Support (JETS) guidance

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Provider memo 36: Revised WHPSO1 form and Aide Memoire

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Provider memo 35: Placeholder only

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Provider memo 34: Potential Self-Referrals from Specialist Employability Support (SES)

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Provider memo 33: Coronavirus (COVID-19) chapter 16

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Provider memo 32: Coronavirus (COVID-19) provider guidance

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Provider memo 31: Coronavirus (COVID-19) self-referral provider guidance (draft)

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Provider memo 30: Coronavirus (COVID-19) provider guidance:

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Provider memo 29: Amendments to chapter 10

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Provider memo 28: Updates to the mandation processes and guidance

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Provider memo 27: Amendments to Work and Health Programme provider guidance Annex 2

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Provider memo 26: Access to Work Holistic Assessments Live Running Memo

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Provider memo 25: Amendments to Work and Health Programme provider guidance Annex 2

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Provider memo 24: Incorrect completion of ESF1420m forms (Initial)

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Provider memo 23: Amendments to Work and Health Programme provider guidance chapter 10 and Annex 2

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Provider memo 22: Amendments to chapters 5b and 9

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Provider memo 21: Exit Report template

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Provider memo 20: Amendments to chapters 2, 3, 5a and 16

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Provider memo 19: Incorrect customer group referrals

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Provider memo 18: incorrect referrals

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Provider memo 17: Exit Reports process

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Provider memo 16: Amendments to chapters 10, 11 and 14

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Provider memo 15: Amendments to annex 2

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Provider memo 14: Amendments to chapters 1, 13 and 16

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Provider memo 13: Withdrawal of chapter 18 European Social Fund (England Only)

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Provider memo 12: Amendments to Chapters 3 and 16

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Provider memo 11: Amendments to chapters 8 and 12

Ref: WHP11

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Provider memo 10: Amendments to chapters 3, 7 and 14

Ref: WHP10

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Provider memo 09: Amendments to Work and Health Programme provider guidance

Ref: WHP09

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Provider memo 08: Process to end the Real Time Earnings feed for inappropriate and duplicate referrals to the Work and Health Programme

Ref: WHP08

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Provider memo 07: Amendments to chapters 6 and 10

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Provider memo 06: Amendments to the provider guidance

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Provider memo 05: Process for inappropriate referrals

Ref: LRM 05

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Provider memo 04: Changes to Customer Service Standards

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Provider memo 03: Form UC78e

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Provider memo 02: Incorrect marker visible on mandatory long-term unemployed referrals to Work and Health Programme within Provider Referrals and Payments

PDF, 110 KB, 1 page

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Provider memo 01: Change to inappropriate referrals process

PDF, 110 KB, 1 page

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Details

These memos provide updates to the Work and Health Programme provider guidance.