Provider memo 41: Changes to chapter 16 of the Work and Health Programme (COVID-19) including JETS guidance
Updated 4 April 2024
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This memo is for Work and Health Programme (WHP) providers.
Issued by: Work and Health Programme Operational Policy Team
Background
1. This memo informs you of amendments that have been made to chapter 16 of the Work and Health Programme (COVID-19) including Job Entry Targeted Support (JETS) provider guidance.
Summary and action
2. Please ensure, with immediate effect, that the information in the COVID-19 Work and Health Programme provider guidance chapter 16 including JETS provider guidance is read in full and used by you and all of your supply chain partners.
This table shows a summary of the changes to chapter 16.
| Chapter | Paragraph | Title | Summary of change | Date of guidance change | Version number |
|---|---|---|---|---|---|
| 16 | Title | Chapter 16 – Performance Management, Assurance and Compliance Monitoring | Name of Chapter changed to include “Assurance” in the title | 11/01/2021 | 3 |
| 16 | Throughout | Chapter 16 – Performance Management, Assurance and Compliance Monitoring | Paragraph numbering changes throughout | 11/01/2021 | 3 |
| 16 | 3 | Chapter 16 – Performance Management, Assurance and Compliance Monitoring | Paragraph updated to make it clear which apply to WHP Core | 11/01/2021 | 3 |
| 16 | 9 | Chapter 16 – Performance Management, Assurance and Compliance Monitoring | New paragraph inserted to advise of what should be included in annexes to the Action Plan | 11/01/2021 | 3 |
| 16 | 13 | Chapter 16 – Performance Management, Assurance and Compliance Monitoring | Paragraph updated to also include “level 1” | 11/01/2021 | 3 |
| 16 | 15 | Chapter 16 – Performance Management, Assurance and Compliance Monitoring | Paragraph updated to also include “level 1 and 2” | 11/01/2021 | 3 |
| 16 | 27 | Chapter 16 – Performance Management, Assurance and Compliance Monitoring | Updated to make purpose of Performance Review clear | 11/01/2021 | 3 |
| 16 | 37 and table | Chapter 16 – Performance Management, Assurance and Compliance Monitoring | Customer Service Standards for WHP Core updated 1 to 16 | 11/01/2021 | 3 |
| 16 | 49 to 56 | Chapter 16 – Performance Management, Assurance and Compliance Monitoring | Provider Assurance Team section updated | 11/01/2021 | 3 |
Further Information
3. If you have any queries about this memo, please contact: whp.enquiries@dwp.gov.uk