As part of wider welfare reform, Personal Independence Payment (PIP) has replaced Disability Living Allowance (DLA) for people who were aged 16 to 64 on 8 April 2013 or reach age 16 after that date. This was initially for new claims only.

This toolkit provides information to individuals and organisations that support PIP and DLA claimants. It equips you to offer up-to-date information about PIP or direct claimants to other sources of help. The toolkit could also be adapted into training for your people.

Visit for claimant information.

How PIP affects existing DLA claimants

We are inviting individuals to claim PIP when:

  • we receive information about a change in their care or mobility needs on or after 28 October 2013
  • their fixed term award is due to expire
  • children turn 16 years of age on or after 7 October 2013 (unless they have been awarded DLA under the Special Rules for terminally ill people)

What we have told DLA claimants about PIP

We wrote to all existing DLA claimants in early 2014 and are writing again in early 2015 with more information about PIP in their usual annual letters that tell them what their new benefit rate will be. For information about how existing DLA claimants will be reassessed for PIP, download the PIP handbook.

How long PIP claims might take

DWP has taken a controlled approach to introducing Personal Independence Payment (PIP), continuously learning lessons. It has become clear that the claims process is taking longer than originally anticipated.

The actual time to get a decision on a claim depends on individual circumstances.

We are taking steps to speed up the claims process and dealing with claims as quickly as we can. Any delays experienced in the new claims process will not affect the date from which claimants are paid. Existing DLA claimants will continue to receive DLA until a decision has been made on their PIP claim.

Preparing your organisation for PIP

We have published a range of information and guidance specifically aimed at helping your organisation prepare itself for the changes that PIP will introduce:

  • the PIP checklist contains practical advice about forms, leaflets and online guidance to link to
  • download the PIP handbook and quick guide
  • DWP partnership managers in your area may be able to meet you face-to-face to talk to you about the new benefit, using this toolkit
  • alternative formats for claimants are also available, including an easy read guide in English and Welsh and BSL videos

How to order leaflets for PIP

DWP leaflets and how to order them – please make sure you are displaying and issuing the latest versions so people can correctly claim PIP and get the advice they need.

What to do with DLA claim forms

Please destroy all “DLA1 Adult” and “DLA1A Adult” forms, including large print and Welsh language versions, and do not issue them to claimants.

All new claims to PIP are started over the phone by calling 0800 917 2222 (textphone 0800 917 7777). If a new PIP claimant sends in a DLA form then it could delay their claim.

You can continue to order and provide DLA claim forms for children (‘DLA1 Child’ or DLA1A Child’) and Attendance Allowance forms for over 65s (‘AA 1’ or AA 1A’).

British Sign Language (BSL) Video Relay Service trial

Claimants can also contact DWP through a British Sign Language (BSL) interpreter. Read more about the PIP BSL Video Relay Service trial.

PIP forms and letters

Claims to PIP are started over the phone by calling the PIP new claims number 0800 917 2222 (Text phone: 0800 917 7777).

Once the claim has been registered, DWP will send the claimant a ‘How your disability affects you’ (PIP2) form for completion, together with an information booklet. Find out more about the PIP claim process.

In exceptional circumstances, where a claimant is unable to deal with DWP by phone, or needs extra help, they can request a paper version of the initial claim form. The PIP1 claim form captures the same basic information that DWP take over the phone. It is sent along with PIP1 A1: additional information. The forms will be personalised to the individual who requested them, and should not be copied or used for other claimants. We have published the forms for information only.

Invitation letters to claim PIP

We will write to the claimant at various stages throughout the PIP claim process. We have published a series of example letters sent to DLA claimants (sometimes referred to as notifications) to invite them to start a claim for PIP. You can download example letters to cover the following circumstances:

  • claimant is invited to claim PIP on reaching age 16 (PIP 0185)
  • claimant is selected to claim PIP (PIP 0201)
  • claimant is invited to claim PIP – end of fixed term award (PIP 0202)
  • claimant is invited to claim PIP – change of condition (PIP 0204)

Quick guides to PIP

We have published a number of short guides to provide just the essential information you need to know about PIP, including:

PIP handbook

Download the PIP handbook for detailed information about the benefit, including:

  • conditions of entitlement
  • assessment criteria
  • how to make a claim
  • reassessing existing DLA claimants for PIP
  • special rules for terminal illness
  • how to dispute decisions
  • access to other benefits and services that claimants may be entitled to

Information for specific groups

We have published the following tailored information and guidance on PIP: