About us

What we do

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to over 22 million claimants and customers.

Responsibilities

We are responsible for:

  • understanding and dealing with the causes of poverty rather than its symptoms
  • encouraging people to work and making work pay
  • encouraging disabled people and those with ill health to work and be independent
  • providing a decent income for people of pension age and promoting saving for retirement
  • providing value for money and reducing levels of fraud and error
  • reducing work-related death and serious injury in workplaces through the Health and Safety Executive

Priorities

Our priorities are to:

  • run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
  • increase saving for, and security in, later life
  • create a fair and affordable welfare system which improves the life chances of children
  • deliver outstanding services to our customers and claimants
  • Deliver Efficiently: Transform the way we deliver our services to reduce costs and increase efficiency

Read our Single Departmental Plan to find out more about how we are performing against our objectives.

Who we are

We provide our services in a number of ways, for example through Jobcentre Plus, The Pension Service, the Child Maintenance Service and partner organisations.

Read about our service standards.

Carers and disability benefits

We deal with carers and disability benefits including:

Jobcentre Plus

Jobcentre Plus helps people move from benefits into work and helps employers advertise jobs. It also deals with benefits for people who are unemployed or unable to work because of a health condition or disability.

The Pension Service

The Pension Service provides pensions, benefits and retirement information for current and future pensioners in the UK and abroad. This includes:

Child Support Agency and Child Maintenance Service

Child maintenance is financial support that helps towards a child’s everyday living costs when the parents have separated. For people who can’t make their own, family-based arrangements, the Child Support Agency and Child Maintenance Service:

  • calculate how much maintenance the paying parent should pay to the receiving parent
  • collect the maintenance payments, if necessary

Child Maintenance Options

Our Child Maintenance Options service provides impartial information and support to help both parents make informed choices about child maintenance. It can also help them to set up their own, family-based arrangements.

Corporate information

Read about the types of information we routinely publish in our Publication scheme. Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.

Corporate reports