Guidance

Our customer charter

Our customer charter explains what you can expect from us and what your responsibilities are in return.

Documents

Detail

Our customer charter:

  • explains that we will give you the right information when you contact us
  • makes it clear what you can expect from us
  • says what your responsibilities are in return

We’ve based the charter on the things about our services that people have told us are important to them.

Read more about our responsibilities

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