Guidance

Our customer charter

• From: Department for Work and Pensions
• Published: 15 August 2013
• Last updated: 28 March 2014, see all updates
• Applies to: England, Scotland, and Wales

Our customer charter explains what you can expect from us and what your responsibilities are in return.

Documents

Our customer charter

Ref: DWPCHARTER PDF, 66.8KB, 1 page

Welsh: Our customer charter

Ref: DWPCHARTERW PDF, 70.8KB, 1 page

Details

Our customer charter:

• explains that we will give you the right information when you contact us
• makes it clear what you can expect from us
• says what your responsibilities are in return

We’ve based the charter on the things about our services that people have told us are important to them.

Read more about our responsibilities

Document information

Published: 15 August 2013

Updated: 28 March 2014

+ full page history

1. 28 March 2014 Published updated customer charter.
2. 15 August 2013 First published.

From: Department for Work and Pensions