You don’t need to make a Freedom of Information (FOI) request for this information.
We have used the subject headings recommended by the Information Commissioner’s Office.
Who we are and what we do
The information we publish is set into classes. These classes are:
Roles and responsibilities
Information about roles and responsibilities at DWP includes:
You can find out about our policies at:
Information about the legislation that impacts on DWP policies is available at legislation.gov.uk.
Organisations DWP works with include a number of agencies and public bodies.
Visit contact us for all DWP contact details.
What we spend and how we spend it
Information about what we spend includes:
- audit reports
- pay and grading structures
- hospitality and expenses
- payments to suppliers
- information about contracts
We publish this information in:
Read about our priorities to find out what we’re focusing on and how we’re doing.
How we make decisions
Major policy proposals and decisions
Read our policies to find out about our policy objectives and decisions.
Public consultations and government responses
Read our open and closed public consultations on GOV.UK.
Access our impact assessments on GOV.UK.
Background information for major policy proposals and decisions
Information we gather to inform our policy proposals and decisions includes:
We publish information about:
Internal manuals and guidance
Our policies and procedures
Information management and personal data policies
Diversity and equality
Lists and registers
The services we offer
Services for members of the public
DWP provides its customer services through operational organisations.
Services for partners and stakeholders
Guides available on request
Some DWP publications are not available on the website. But you can ask the owner of the guide for a copy.
Information management policy
This policy document provides guidance to staff processing benefit claims to enable them to identify what documents and data should be retained, for how long and any exception to this. The policy also provides guidance to DWP staff on maintaining official records. It includes details about what significant records should be kept and managed in registered files and the management of other records.
DWP Information and Records Management Team
Data & Analytics
Jobseeker’s Allowance (JSA) procedural guidance
This guidance is for JSA processors and other JSA staff. It provides end-to-end guidance on processing JSA claims. This guide is a large document consisting of a number of chapters. When requesting a copy of this, please tell us which chapters you are interested in.
Contact – email@example.com
Jobseeker's Allowance Guidance Team
1 Hartshead Square
Labour market conditions guide
This guidance is for JSA staff and labour market decision makers on the labour market conditions for JSA and how to refer these. This guide is a large document consisting of a number of chapters. When requesting a copy of this, please tell us which chapters you are interested in.
Contact – firstname.lastname@example.org
Jobseeker’s Allowance and Decision Making Appeals Team