DWP: information management policies

Guidance for Department for Work and Pensions (DWP) staff, contractors, suppliers and third parties on how to manage and store information.



We publish this information to help people understand how we manage personal data.

The DWP personal information charter contains the standards you can expect when we ask for, or hold, your personal information. It also explains the rights you have under data protection law.

Published 25 May 2018
Last updated 30 July 2021 + show all updates
  1. Updated 'DWP information management policy' to include mentions of SharePoint Online and OneDrive. Updated 'DWP managing customer records guide' to reflect not keeping records locally for more than 4 weeks and the list of benefits that don’t have the standard 14 month retention period.

  2. Updated 'Information management policy' to version 5.

  3. Updated the 'General retention principles' section of the 'Managing customer records' guide.

  4. Updated managing customer records guidance to version 3.2.

  5. Updated information management policy to version 4.1.

  6. First published.