Contact the Pension Service

Find out about State Pension eligibility, claims, payments and complaints. You can also report a change of circumstances, for example if you’ve changed address.

This guide is also available in Welsh (Cymraeg).

Helpline opening times over Christmas and New Year

England and Wales

Date Opening times
Friday 24 December 2021 Open as usual
Monday 27 December 2021 Closed
Tuesday 28 December 2021 Closed
Wednesday 29 December 2021 Open for missing or urgent payments only
Thursday 30 December 2021 Open as usual
Friday 31 December 2021 Open as usual
Monday 3 January 2022 Closed

Scotland

Date Opening times
Friday 24 December 2021 Open as usual
Monday 27 December 2021 Closed
Tuesday 28 December 2021 Closed
Wednesday 29 December 2021 Open as usual
Thursday 30 December 2021 Open as usual
Friday 31 December 2021 Open as usual
Monday 3 January 2022 Closed
Tuesday 4 January 2022 Open for missing or urgent payments only

Claim your State Pension

You’ll get a letter inviting you to make a claim no later than 2 months before you reach State Pension age.

Once you get the letter, you can put in a claim for your State Pension online. You can also:

Phone lines are currently busier than normal because of coronavirus (COVID-19). Claiming online is the quickest way to get your State Pension.

Request a form

Telephone: 0800 731 7898
Textphone: 0800 731 7339
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013

Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

Technical help with the online service

Telephone: 0800 169 0154
Textphone: 0800 169 0254
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0154
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 169 0253
Welsh language textphone: 0800 169 0203

Monday to Friday, 9:30am to 3:30pm (except public holidays)
Find out about call charges

Get pension information, or report a change

Contact the Pension Service to:

  • get information about your State Pension
  • report a change in your circumstances, such as a change of address or bank details 
  • report a death
  • ask any other questions you have related to your State Pension

Phone lines are currently busier than normal because of coronavirus (COVID-19).

Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456

Monday to Friday, 9:30am to 3:30pm
Find out about call charges

Contact the International Pension Centre if you live abroad.

Get a State Pension forecast

You can check how much State Pension you could get when you reach State Pension age by:

Write to the Pension Service

The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF

Complain about the Pension Service

Contact the Department for Work and Pensions to complain about the Pension Service.

You can get independent advice from Citizens Advice.