The Pension Service helps with State Pension eligibility, claims and payments.

Claiming your State Pension for the first time

You can claim online to get your State Pension paid directly into your bank account when you’re within 4 months of your State Pension age.

Help making a claim
Telephone: 0800 731 7898
Textphone: 0800 731 7339
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

Technical help with the online service
Telephone: 0345 604 3349
Textphone: 0345 604 3412
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

Change in circumstances

Report a change, eg your address, spouse or partner, or bank account details.

Report a change in circumstances
Telephone: 0345 606 0265
Textphone: 0345 606 0285
Monday to Friday, 8am to 6pm
Find out about call charges

Contact the International Pension Centre if you’re abroad and have a state pension enquiry.

You can also make a complaint about the Pension Service.

Write to the Pension Service

Find your local pension centre if you want to write to the Pension Service. You can also get the phone number. You’ll need your postcode.

State Pension statements

Contact the Future Pension Centre for a State Pension statement.

You can get independent advice from Citizens Advice.

Complain about the Pension Service

Contact the Department for Work and Pensions to complain about the Pension Service.