Contact the Pension Service
Find out about State Pension eligibility, claims, payments and complaints. You can also report a change of circumstances, for example if you’ve changed address.
This guide is also available in Welsh (Cymraeg).
Claim your State Pension
You can claim your State Pension online.
If you reached State Pension age before 6 April 2016, you need to claim your deferred basic State Pension instead.
Claim by phone or post
You can claim by phone if you reach State Pension age in the next 4 months.
If you want to claim by post, phone the Pension Service to get a State Pension claim form sent to you.
Claim by phone or ask for a form
Telephone: 0800 731 7898
Textphone: 0800 731 7339
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges
Help to claim online
Telephone: 0800 169 0154
Textphone: 0800 169 0254
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0154
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 169 0253
Welsh language textphone: 0800 169 0203
Monday to Friday, 8am to 5pm (except public holidays)
Find out about call charges
Get pension information, or report a change
Contact the Pension Service to:
- get information about your State Pension
- report a change in your circumstances, such as a change of address or bank details
- report a death
- ask any other questions you have related to your State Pension
Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456
Monday to Friday, 8am to 6pm
Find out about call charges
Contact the International Pension Centre if you live abroad.
Get a State Pension forecast
You can check how much State Pension you could get when you reach State Pension age by:
- using the check your State Pension forecast service
- contacting the Future Pension Centre
- filling in the BR19 form and sending it in the post
Write to the Pension Service
The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF
Complain about the Pension Service
Contact the Department for Work and Pensions to complain about the Pension Service.
You can get independent advice from Citizens Advice.