Contact the Pension Service

Find out about State Pension eligibility, claims, payments and complaints. You can also report a change of circumstances, for example if you’ve changed address.

This guide is also available in Welsh (Cymraeg).

Claim your State Pension

You’ll get a letter inviting you to make a claim no later than 2 months before you reach State Pension age.

Once you get the letter, you can put in a claim for your State Pension online or by phoning the claim line.

Phone lines are currently busier than normal because of coronavirus (COVID-19). Claiming online is the quickest way to get your State Pension.

Make a claim
Telephone: 0800 731 7898
Textphone: 0800 731 7339
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013

Monday to Friday, 9.30am to 2.30pm (except public holidays)
Find out about call charges

Technical help with the online service
Telephone: 0800 169 0154
Textphone: 0800 169 0254
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0154
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 169 0253
Welsh language textphone: 0800 169 0203

Monday to Friday, 9.30am to 3.30pm (except public holidays)
Find out about call charges

Get pension information, or report a change

Contact the Pension Service to:

  • get information about your State Pension
  • report a change in your circumstances, such as a change of address or bank details 
  • report a death

Phone lines are currently busier than normal because of coronavirus (COVID-19).

Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456

Monday to Friday, 9.30am to 3.30pm
Find out about call charges

Contact the International Pension Centre if you live abroad.

Get a State Pension forecast

You can check how much State Pension you could get when you reach State Pension age by:

Write to the Pension Service

Find your local pension centre if you want to write to the Pension Service. You can also get the phone number. You’ll need your postcode.

Complain about the Pension Service

Contact the Department for Work and Pensions to complain about the Pension Service.

You can get independent advice from Citizens Advice.

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