Contact the Pension Service

Find out about State Pension eligibility, claims, payments and complaints. You can also report a change of circumstances, for example if you’ve changed address.

This guide is also available in Welsh (Cymraeg).

Claiming your State Pension for the first time

You’ll get a letter no later than 2 months before you reach State Pension age.

Once you get the letter, you can put in a claim for your State Pension online or by phoning the claim line.

Help making a claim
Telephone: 0800 731 7898
Textphone: 0800 731 7339
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013
Welsh language NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 7936

Monday to Friday, 8am to 7:30pm (except public holidays)
Find out about call charges

Technical help with the online service
Telephone: 0800 169 0154
Textphone: 0800 169 0254
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0154
Welsh language: 0800 169 0253
Welsh language textphone: 0800 169 0203
Welsh language NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0253

Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

If you’re already getting your State Pension or have delayed (deferred) claiming it

Contact the Pension Service for information about your State Pension. You can also report a change in your circumstances, for example if your address or bank account details have changed.

Telephone: 0800 731 0469
Textphone: 0800 731 0464
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456
Welsh language NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0453

Monday to Friday, 8am to 7:30pm Find out about call charges

Contact the International Pension Centre if you live abroad.

Get a State Pension forecast

You can check how much State Pension you could get when you reach State Pension age by:

• using the online service
• contacting the Future Pension Centre
• filling in the BR19 form and sending it in the post

Write to the Pension Service

Find your local pension centre if you want to write to the Pension Service. You can also get the phone number. You’ll need your postcode.

Complain about the Pension Service

Contact the Department for Work and Pensions to complain about the Pension Service.

You can get independent advice from Citizens Advice.