Contact the Pension Service

Find out about State Pension eligibility, claims, payments and complaints. You can also report a change of circumstances, for example if you’ve changed address.

This guide is also available in Welsh (Cymraeg).

Claim your State Pension

You’ll get a letter inviting you to make a claim no later than 2 months before you reach State Pension age.

Once you get the letter, you can put in a claim for your State Pension online or by phoning the claim line.

Make a claim
Telephone: 0800 731 7898
Textphone: 0800 731 7339
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013
Welsh language NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 7936

Monday to Friday, 8am to 7:30pm (except public holidays)
Find out about call charges

Technical help with the online service
Telephone: 0800 169 0154
Textphone: 0800 169 0254
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0154
Welsh language: 0800 169 0253
Welsh language textphone: 0800 169 0203
Welsh language NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0253

Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

Get pension information, or report a change

Contact the Pension Service to:

  • get information about your State Pension
  • report a change in your circumstances, such as a change of address or bank details 
  • report a death

Telephone: 0800 731 0469
Textphone: 0800 731 0464
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456
Welsh language NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0453

Monday to Friday, 8am to 7:30pm Find out about call charges

Contact the International Pension Centre if you live abroad.

Get a State Pension forecast

You can check how much State Pension you could get when you reach State Pension age by:

Write to the Pension Service

Find your local pension centre if you want to write to the Pension Service. You can also get the phone number. You’ll need your postcode.

Complain about the Pension Service

Contact the Department for Work and Pensions to complain about the Pension Service.

You can get independent advice from Citizens Advice.

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