Contact the Pension Service

Find out about State Pension eligibility, claims, payments and complaints. You can also report a change of circumstances, for example if you’ve changed address.

This guide is also available in Welsh (Cymraeg).

Claim your State Pension

You’ll get a letter inviting you to make a claim no later than 2 months before you reach State Pension age.

Once you get the letter, you can put in a claim for your State Pension online. You can also:

• print off and post the State Pension claim form to the Pension Service
• phone the Pension Service to get a State Pension claim form posted to you

Phone lines are currently busier than normal because of coronavirus (COVID-19). Claiming online is the quickest way to get your State Pension.

Request a form

Telephone: 0800 731 7898
Textphone: 0800 731 7339
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013

Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

Technical help with the online service

Telephone: 0800 169 0154
Textphone: 0800 169 0254
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0154
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 169 0253
Welsh language textphone: 0800 169 0203

Monday to Friday, 9:30am to 3:30pm (except public holidays)
Find out about call charges

Get pension information, or report a change

Contact the Pension Service to:

• get information about your State Pension
• report a change in your circumstances, such as a change of address or bank details 
• report a death
• ask any other questions you have related to your State Pension

Phone lines are currently busier than normal because of coronavirus (COVID-19).

Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456

Monday to Friday, 9:30am to 3:30pm
Find out about call charges

Contact the International Pension Centre if you live abroad.

Get a State Pension forecast

You can check how much State Pension you could get when you reach State Pension age by:

• using the check your State Pension forecast service
• contacting the Future Pension Centre
• filling in the BR19 form and sending it in the post

Write to the Pension Service

The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF

Complain about the Pension Service

Contact the Department for Work and Pensions to complain about the Pension Service.

You can get independent advice from Citizens Advice.