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Contact the Pension Service

The Pension Service helps with State Pension eligibility, claims and payments.

This guide is also available in Welsh (Cymraeg).

Claiming your State Pension for the first time

You can claim online to get your State Pension paid directly into your bank account when you’re within 4 months of your State Pension age.

Help making a claim
Telephone: 0800 731 7898
Textphone: 0800 731 7339
Welsh language: 0800 731 7936
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

Technical help with the online service
Telephone: 0345 604 3349
Textphone: 0345 604 0523
Welsh language: 0345 604 3412
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

If you’re already getting your State Pension

Contact the Pension Service for information about your State Pension. You can also report a change in your circumstances, for example your address or bank account details.

Telephone: 0345 606 0265
Textphone: 0345 606 0285
Welsh language: 0345 606 0275
Monday to Friday, 8am to 6pm
Find out about call charges

Contact the International Pension Centre if you live abroad.

Get a State Pension forecast

You can check how much State Pension you could get when you reach State Pension age by:

Write to the Pension Service

Find your local pension centre if you want to write to the Pension Service. You can also get the phone number. You’ll need your postcode.

Complain about the Pension Service

Contact the Department for Work and Pensions to complain about the Pension Service.

You can get independent advice from Citizens Advice.