Contact the Pension Service
Find out about State Pension eligibility, claims, payments and complaints. You can also report a change of circumstances, for example if you’ve changed address.
This guide is also available in Welsh (Cymraeg).
Claim your State Pension
You’ll get a letter inviting you to make a claim no later than 2 months before you reach State Pension age.
Once you get the letter, you can put in a claim for your State Pension online or by phoning the claim line.
Phone lines are currently busier than normal because of coronavirus (COVID-19). Claiming online is the quickest way to get your State Pension.
Make a claim
Telephone: 0800 731 7898
Textphone: 0800 731 7339
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013
Monday to Friday, 9.30am to 2.30pm (except public holidays)
Find out about call charges
Technical help with the online service
Telephone: 0800 169 0154
Textphone: 0800 169 0254
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0154
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 169 0253
Welsh language textphone: 0800 169 0203
Monday to Friday, 9.30am to 3.30pm (except public holidays)
Find out about call charges
Get pension information, or report a change
Contact the Pension Service to:
- get information about your State Pension
- report a change in your circumstances, such as a change of address or bank details
- report a death
Phone lines are currently busier than normal because of coronavirus (COVID-19).
Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456
Monday to Friday, 9.30am to 3.30pm
Find out about call charges
Contact the International Pension Centre if you live abroad.
Get a State Pension forecast
You can check how much State Pension you could get when you reach State Pension age by:
- using the check your State Pension forecast service
- contacting the Future Pension Centre
- filling in the BR19 form and sending it in the post
Write to the Pension Service
Find your local pension centre if you want to write to the Pension Service. You can also get the phone number. You’ll need your postcode.
Complain about the Pension Service
Contact the Department for Work and Pensions to complain about the Pension Service.
You can get independent advice from Citizens Advice.