Contact the Pension Service

Find out about State Pension eligibility, claims, payments and complaints. You can also report a change of circumstances, for example if you’ve changed address.

This guide is also available in Welsh (Cymraeg).

Claim your State Pension

You can claim your State Pension online.

If you reached State Pension age before 6 April 2016, you need to claim your deferred basic State Pension instead.

Claim by phone or post

You can claim by phone if you reach State Pension age in the next 4 months.

If you want to claim by post, phone the Pension Service to get a State Pension claim form sent to you.

Claim by phone or ask for a form

Telephone: 0800 731 7898
Textphone: 0800 731 7339
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013

Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges

Help to claim online

Telephone: 0800 169 0154
Textphone: 0800 169 0254
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0154
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 169 0253
Welsh language textphone: 0800 169 0203

Monday to Friday, 8am to 5pm (except public holidays)
Find out about call charges

Get pension information, or report a change

Contact the Pension Service to:

  • get information about your State Pension
  • report a change in your circumstances, such as a change of address or bank details 
  • report a death
  • ask any other questions you have related to your State Pension

Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456

Monday to Friday, 8am to 6pm
Find out about call charges

Contact the International Pension Centre if you live abroad.

Get a State Pension forecast

You can check how much State Pension you could get when you reach State Pension age by:

Write to the Pension Service

The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF

Complain about the Pension Service

Contact the Department for Work and Pensions to complain about the Pension Service.

You can get independent advice from Citizens Advice.

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