Contact the Pension Service
Find out about State Pension eligibility, claims, payments and complaints. You can also report a change of circumstances, for example if you’ve changed address.
This guide is also available in Welsh (Cymraeg).
Helpline opening times over Christmas and New Year
England and Wales
| Date | Opening times |
|---|---|
| Friday 24 December 2021 | Open as usual |
| Monday 27 December 2021 | Closed |
| Tuesday 28 December 2021 | Closed |
| Wednesday 29 December 2021 | Open for missing or urgent payments only |
| Thursday 30 December 2021 | Open as usual |
| Friday 31 December 2021 | Open as usual |
| Monday 3 January 2022 | Closed |
Scotland
| Date | Opening times |
|---|---|
| Friday 24 December 2021 | Open as usual |
| Monday 27 December 2021 | Closed |
| Tuesday 28 December 2021 | Closed |
| Wednesday 29 December 2021 | Open as usual |
| Thursday 30 December 2021 | Open as usual |
| Friday 31 December 2021 | Open as usual |
| Monday 3 January 2022 | Closed |
| Tuesday 4 January 2022 | Open for missing or urgent payments only |
Claim your State Pension
You’ll get a letter inviting you to make a claim no later than 2 months before you reach State Pension age.
Once you get the letter, you can put in a claim for your State Pension online. You can also:
- print off and post the State Pension claim form to the Pension Service
- phone the Pension Service to get a State Pension claim form posted to you
Phone lines are currently busier than normal because of coronavirus (COVID-19). Claiming online is the quickest way to get your State Pension.
Request a form
Telephone: 0800 731 7898
Textphone: 0800 731 7339
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 731 7936
Welsh language textphone: 0800 731 7013
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges
Technical help with the online service
Telephone: 0800 169 0154
Textphone: 0800 169 0254
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0154
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 169 0253
Welsh language textphone: 0800 169 0203
Monday to Friday, 9:30am to 3:30pm (except public holidays)
Find out about call charges
Get pension information, or report a change
Contact the Pension Service to:
- get information about your State Pension
- report a change in your circumstances, such as a change of address or bank details
- report a death
- ask any other questions you have related to your State Pension
Phone lines are currently busier than normal because of coronavirus (COVID-19).
Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
Video relay service for British Sign Language (BSL) users - check you can use the service
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456
Monday to Friday, 9:30am to 3:30pm
Find out about call charges
Contact the International Pension Centre if you live abroad.
Get a State Pension forecast
You can check how much State Pension you could get when you reach State Pension age by:
- using the check your State Pension forecast service
- contacting the Future Pension Centre
- filling in the BR19 form and sending it in the post
Write to the Pension Service
The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF
Complain about the Pension Service
Contact the Department for Work and Pensions to complain about the Pension Service.
You can get independent advice from Citizens Advice.