Get advice or information about pensions and benefits if you live abroad or have lived abroad.
You can contact the International Pension Centre (IPC):
It is taking longer than usual to reply to online queries because of coronavirus (COVID-19). The International Pension Centre is processing all new claims or urgent benefit payment queries first.
You need to report changes to your personal details (such as your address or bank details) by telephone or letter.
If you want to send items by courier, check they can deliver to the postcode - otherwise they may return your post to you at your own cost.
The Pension Service 11
Mail Handling Site A
Delays to pension or benefit payments
If you live abroad and your payment is due in the same week as a US bank holiday, it could arrive one day late. This is because a US company processes these payments.
Read about pensions and benefits
You can read guidance on pensions and benefits including: