International Pension Centre

Get advice or information about pensions and benefits if you live abroad or have lived abroad.

If you want to claim your State Pension, check if you’re eligible then make a claim.

Online

You can contact the International Pension Centre (IPC):

It is taking longer than usual to reply to online queries because of coronavirus (COVID-19). The International Pension Centre is processing all new claims or urgent benefit payment queries first.

You need to report changes to your personal details (such as your address or bank details) by telephone or letter.

Telephone

State Pension
Telephone: +44 (0) 191 218 7777
Textphone: +44 (0) 191 218 7280
Monday to Friday, 9.30am to 3.30pm

Pro-rata Employment and Support Allowance (PRESA)
If you were given PRESA under European Community regulations.
Telephone +44 (0) 191 206 9390
Monday to Friday, 9.30am to 3.30pm

Employment and Support Allowance (ESA)
If you were given ESA under UK regulations.
Telephone +44 (0) 191 206 9390
Monday to Friday, 9.30am to 3.30pm

Industrial Injuries Disablement Benefit (IIDB)
Telephone +44 (0) 191 206 9390
Monday to Friday, 9.30am to 3.30pm

Jobseeker’s Allowance
Telephone +44 (0) 191 206 9390
Monday to Friday, 9.30am to 3.30pm

Bereavement Support Payment or Widowed Parent’s Allowance
If you’re under UK State Pension age
Telephone +44 (0) 191 206 9390
Monday to Friday, 9.30am to 3.30pm

Incapacity Benefit and Maternity Allowance
Telephone +44 (0) 191 206 9390
Monday to Friday, 9.30am to 3.30pm

Post

If you want to send items by courier, check they can deliver to the postcode - otherwise they may return your post to you at your own cost.

The Pension Service 11
Mail Handling Site A
Wolverhampton
WV98 1LW
United Kingdom

Delays to pension or benefit payments

If you live abroad and your payment is due in the same week as a US bank holiday, it could arrive one day late. This is because a US company processes these payments.

Read about pensions and benefits

You can read guidance on pensions and benefits including: