Collection

Housing Benefit: statistics on speed of processing

Speed of processing is a measure of the average time it takes to process a new claim or a change in circumstance of an existing claimant.

Speed of processing replaced the old ‘right time indicator’. The speed of processing statistics show new claims and changes of circumstances separately and do not include a combined measure. Volumes of claims, changes and the total days to process these are also included in the additional tables.

The next publication will be July 2015.

There is contact information and more about DWP statistics on the Statistics at DWP page.

Statistics for quarters 1 and 2, 2014/15

DWP statisticians have identified an error in the recorded number of change of circumstances for Southend-on-Sea local authority for the period April to July 2014.

We have removed the data for this local authority from quarters 1 and 2, 2014/15 release in line with the UK Statistics Authority code of practice and DWP revisions policy.

This has resulted in a revision to the headline Great Britain estimate of the average time taken to process change of circumstance to Housing Benefit claims in June and July 2014. The overall quarters 1 and 2 estimates are not affected.

Statistics

The January 2013 to March 2013 (quarter 4, 2012 to 2013) publication was the last to contain Council Tax Benefit.

Historic publications of ‘right time indicator’ and Housing Benefit and Council Tax Benefit claims quarterly performance data are available in the National Archives.

  1. Housing Benefit: statistics on speed of processing 2014 to 2015

    • 18 May 2015
    • Statistics
  2. Housing Benefit: statistics on speed of processing 2013-14

    • 23 July 2014
    • Statistics
  3. Housing Benefit and Council Tax Benefit: statistics on speed of processing 2012-13

    • 23 July 2013
    • Statistics
  4. Housing Benefit and Council Tax Benefit: statistics on speed of processing 2011-12

    • 24 July 2012
    • Statistics
  5. Housing Benefit and Council Tax Benefit: statistics on speed of processing 2010-11

    • 27 July 2011
    • Statistics

Supporting information

Information about the Housing Benefit speed of processing statistics.

  1. Housing Benefit Speed of Processing supporting information and frequently asked questions

    • 22 January 2014
    • Guidance
  2. Housing Benefit: overview of speed of processing statistics

    • 22 January 2014
    • Statistics

Questionnaire about these statistics

Help us to improve our statistics and ensure value for money. Please complete our questionnaire about the speed of processing statistics to tell us what you think about our statistics.

  1. Housing Benefit: statistics on speed of processing questionnaire

    • 23 April 2014
    • Statistics