Collection

Housing Benefit: statistics on speed of processing

Measures the average time it takes to process a new claim or a change in circumstance of an existing recipient.

Speed of processing replaced the old ‘right time indicator’. The speed of processing statistics show new claims and changes of circumstances separately and do not include a combined measure. Volumes of claims, changes and the total days to process these are also included in the additional tables.

Speed of processing measures the average times to process a new Housing Benefit claim or a change in circumstance of an existing Housing Benefit claim.

The January 2013 to March 2013 (quarter 4 2012 to 2013) publication was the last to contain Council Tax Benefit.

We’ve published background information about the Housing Benefit and Council Tax Benefit speed of processing statistics.

Historic publications of ‘right time indicator’ and Housing Benefit and Council Tax Benefit claims quarterly performance data are available through the National Archive

The next publication will be 23 July 2014

Contacts and more information

There is contact information and more about DWP statistics on the Statistics at DWP page.

Questionnaire about the Housing Benefit speed of processing statistics

Help us to improve our statistics and ensure value for money. Please complete our questionnaire about the speed of processing statistics to tell us what you think about our statistics.

  1. Housing Benefit: statistics on speed of processing questionnaire

    • 23 April 2014
    • Statistics

Supporting information

Information about the Housing Benefit speed of processing statistics.

  1. Housing Benefit Speed of Processing supporting information and frequently asked questions

    • 22 January 2014
    • Guidance
  2. Housing Benefit and Council Tax Benefit – Overview of speed of processing / Right time indicator statistics

    • 22 January 2014
    • Statistics

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