Collection

Housing Benefit: statistics on speed of processing

• From: Department for Work and Pensions
• Published: 23 July 2013
• Last updated: 26 October 2016, see all updates

Speed of processing is a measure of the average time it takes to process a new claim or a change in circumstance of an existing claimant.

Speed of processing replaced the old ‘right time indicator’. The speed of processing statistics show new claims and changes of circumstances separately and do not include a combined measure. Volumes of claims, changes and the total days to process these are also included in the additional tables.

Find details of future DWP statistics releases in the statistics release calendar

There is contact information and more about DWP statistics on the Statistics at DWP page.

Statistics

The January 2013 to March 2013 (quarter 4, 2012 to 2013) publication was the last to contain Council Tax Benefit.

Historic publications of ‘right time indicator’ and Housing Benefit and Council Tax Benefit claims quarterly performance data are available in the National Archives.

1. Housing Benefit: statistics on speed of processing 2016 to 2017

   • 26 April 2017
   • Official Statistics

2. Housing Benefit: statistics on speed of processing 2015 to 2016

   • 27 July 2016
   • Official Statistics

3. Housing Benefit: statistics on speed of processing 2014 to 2015

   • 22 July 2015
   • Official Statistics

4. Housing Benefit: statistics on speed of processing 2013-14

   • 23 July 2014
   • Official Statistics

5. Housing Benefit and Council Tax Benefit: statistics on speed of processing 2012-13

   • 23 July 2013
   • Official Statistics

6. Housing Benefit and Council Tax Benefit: statistics on speed of processing 2011-12

   • 24 July 2012
   • Official Statistics

7. Housing Benefit and Council Tax Benefit: statistics on speed of processing 2010-11

   • 27 July 2011
   • Official Statistics

Supporting information

Information about the Housing Benefit speed of processing statistics.

1. Housing Benefit Speed of Processing supporting information and frequently asked questions

   • 22 January 2014
   • Guidance

2. Housing Benefit: overview of speed of processing statistics

   • 26 October 2016
   • Official Statistics

Questionnaire about these statistics

Help us to improve our statistics and ensure value for money. Please complete our questionnaire about the speed of processing statistics to tell us what you think about our statistics.

1. Housing Benefit: statistics on speed of processing questionnaire

   • 22 July 2015
   • Official Statistics

Document information

Published: 23 July 2013

Updated: 26 October 2016

+ full page history

1. 26 October 2016 Published Housing Benefit 'speed of processing' statistics for April to June 2016.
2. 28 October 2015 Published Housing Benefit 'speed of processing' statistics for April to June 2015.
3. 18 May 2015 Minor revision to 2014/15 statistics (see note on page).
4. 21 January 2015 Published Housing Benefit 'speed of processing' statistics for July to September 2014.
5. 22 October 2014 Published Housing Benefit 'speed of processing' statistics for April to June 2014.
6. 23 April 2014 Published questionnaire to help us improve the statistics.
7. 23 January 2014 Date of next release updated to 23 April 2014
8. 22 January 2014 Supporting information and FAQ document added. 2013/14 Quarter 2 stats (July 2013 to September 2013) published
9. 22 October 2013 Added latest Housing Benefit speed of processing statistics, April to June 2013
10. 23 July 2013 First published.

From: Department for Work and Pensions