Official Statistics

Housing Benefit statistics on speed of processing 2019 to 2020

Statistics on the average number of days to process a new Housing Benefit claim or a change in circumstance of an existing claimant.

• From: Department for Work and Pensions
• Published: 30 October 2019
• Last updated: 4 September 2020
  Show all updates

  1. 4 September 2020

     Revised version of the data tables for January to March 2020 (quarter 4). Revisions to Table 2c have been made after a processing issue meant incorrect figures were provided for some Local Authorities on the speed of processing for January 2020. Table 2c has been adjusted so that the correct rounded figures are included for the data at January 2020. All other data remains the same.

  2. 29 July 2020

     Published the latest Housing Benefit speed of processing statistics for the period January to March 2020. This is also known as quarter 4 for financial year 2019 to 2020.

  3. 29 April 2020

     Published the latest Housing Benefit speed of processing statistics for the period October to December 2019. This is also known as quarter 3.

  4. 29 January 2020

     Published the latest Housing Benefit speed of processing statistics for the period July to September 2019. This is also known as quarter 2.

  5. 30 October 2019

     Published a revised version of the data tables. In row 181 of tables 2a and 2b, the New Claims entries for April, May and June 2019 now read '..' instead of '0'. The '..' indicates missing or incomplete data, or data of insufficient quality to publish. No other changes to the data have been made.

  6. 30 October 2019

     First published.

Documents

Statistical release: January to March 2020 (quarter 4, 2019 to 2020)

Ref: ISBN 978-1-78659-248-4

HTML

Tables: January to March 2020 (quarter 4)

ODS, 276 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: October to December 2019 (quarter 3, 2019 to 2020)

Ref: ISBN 978-1-78659-223-1

HTML

Tables: October to December 2019 (quarter 3)

ODS, 223 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: July to September 2019 (quarter 2, 2019 to 2020)

Ref: ISBN 978-1-78659-185-2

PDF, 369 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Tables: July to September 2019 (quarter 2)

ODS, 226 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: April to June 2019 (quarter 1, 2019 to 2020)

Ref: ISBN 978-1-78659-177-7

PDF, 342 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Tables: April to June 2019 (quarter 1)

ODS, 225 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Speed of processing is a measure of the average time it takes to process a:

• new Housing Benefit claim
• change in circumstance of an existing Housing Benefit claimant

The average time is measured in calendar days, rounded to the nearest day.