Official Statistics

Housing Benefit and Council Tax Benefit: statistics on speed of processing 2012-13

Measure of the average time it took to process new claims and changes of circumstances throughout the year.

Documents

Statistical release: January 2013 to March 2013 (quarter 4, 2012/13 )

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Additional tables: January 2013 to March 2013 (quarter 4, 2012/13 )

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Statistical release: October 2012 to December 2012 (quarter 3, 2012/13 )

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Additional tables: October 2012 to March 2012 (quarter 3, 2012/13 )

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Statistical release: July 2012 to September 2012 (quarter 2, 2012/13 )

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Additional tables: July 2012 to September 2012 (quarter 2, 2012/13 )

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Statistical release: April 2012 to June 2012 (quarter 1, 2012/13 )

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Additional tables: April 2012 to June 2012 (quarter 1, 2012/13 )

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Detail

The speed of processing official statistics replace the old “right time indicator”. The speed of processing statistics show new claims and changes of circumstances separately and do not include a combined measure. The statistics include the volumes of claims, changes and the total days to process new claims and changes of circumstances.

Speed of processing measures the average times to process a new Housing Benefit or Council Tax Benefit claim or a change in circumstance of an existing Housing Benefit or Council Tax Benefit claim.