Official Statistics

Housing Benefit: statistics on speed of processing 2014 to 2015

Speed of processing is a measure of the average time it takes to process a new claim or a change in circumstance of an existing claimant.

Documents

Statistical release: January 2015 to March 2015 (quarter 4, 2014/15)

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Additional tables: January 2015 to March 2015 (quarter 4, 2014/15)

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Statistical release: October 2014 to December 2014 (quarter 3, 2014/15)

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Additional tables: October 2014 to December 2014 (quarter 3, 2014/15)

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Statistical release: July 2014 to September 2014 (quarter 2, 2014/15)

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Additional tables: July 2014 to September 2014 (quarter 2, 2014/15)

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Statistical release: April 2014 to June 2014 (quarter 1, 2014/15)

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Additional tables: April 2014 to June 2014 (quarter 1, 2014/15)

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Details

Statistics for quarters 1 and 2, 2014/15

DWP statisticians have identified an error in the recorded number of change of circumstances for Southend-on-Sea local authority for the period April to July 2014.

We have removed the data for this local authority from quarters 1 and 2, 2014/15 release in line with the UK Statistics Authority code of practice and DWP revisions policy.

This has resulted in a revision to the headline Great Britain estimate of the average time taken to process change of circumstance to Housing Benefit claims in June and July 2014. The overall quarters 1 and 2 estimates are not affected.

We’ve also revised the graph on page 3 of the statistical release October to December 2014 (quarter 3, 2014/15) for the period April to July 2014.

Note

An error has been identified for 2 of the subheadings of the historical Housing Benefit speed of processing tables. Norfolk’s local authorities have been listed under the subheading Suffolk and the subheading of Norfolk has been absent from its respective local authorities. This issue has been corrected for the January 2015 to March 2015 (quarter 4, 2014/15) publication.

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Published 22 October 2014
Last updated 22 July 2015 + full page history
  1. Added statistics on speed of processing for quarter 4: Jan to Mar 2015.
  2. Minor revision to 2014/15 statistics (see note on page).
  3. Added statistics on speed of processing for quarter 3: Oct to Dec 2014.
  4. Added statistics on speed of processing for quarter 2: July to Sept 2014.
  5. First published.