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Official Statistics

Housing Benefit statistics on speed of processing for 2020 to 2021

Statistics on the average number of days to process a new Housing Benefit claim or a change of circumstance to an existing Housing Benefit claim.

Updates to this page

From:
Department for Work and Pensions
Published:
28 October 2020
Last updated:
28 July 2021
Show all updates

  1. Published the latest Housing Benefit speed of processing statistics for the period January to March 2021. This is also called quarter 4 of the financial year 2020 to 2021.

  2. The narrative in the statistical release (main stories, second bullet point) has been updated to provide corrected historical comparisons between the financial years ending 2020 and 2021.

  3. Added the data tables for the period October to December 2020 (quarter 3).

  4. Published the latest Housing Benefit speed of processing statistics for the period October to December 2020. This is also called quarter 3 of the financial year 2020 to 2021.

  5. Published the latest Housing Benefit speed of processing statistics for the period July to September 2020. This is also known as quarter 2.

  6. Revised data tables - an incorrect geography code for Buckinghamshire was used in cell B309 in tables 1, 2a, 2b and 2c. The correct geography code (E06000060) has now been used. No changes to the data have been made.

  7. First published.

Applies to England, Scotland and Wales

Documents

Statistical release: January to March 2021 (quarter 4, 2020 to 2021)

Ref: ISBN 978-1-78659-344-3

HTML

Tables: January to March 2021 (quarter 4)

ODS, 274 KB

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Statistical release: October to December 2020 (quarter 3, 2020 to 2021)

Ref: ISBN 978-1-78659-320-7

HTML

Tables: October to December 2020 (quarter 3)

ODS, 222 KB

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Statistical release: July to September 2020 (quarter 2, 2020 to 2021)

Ref: ISBN 978-1-78659-291-0

HTML

Tables: July to September 2020 (quarter 2)

ODS, 221 KB

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Statistical release: April to June 2020 (quarter 1, 2020 to 2021)

Ref: ISBN 978-1-78659-277-4

HTML

Tables: April to June 2020 (quarter 1)

ODS, 232 KB

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Details

Speed of processing is a measure of the average time it takes to process a:

  • new Housing Benefit claim
  • change of circumstance to an existing Housing Benefit claim

The average time is measured in calendar days, rounded to the nearest day.

The statistics on this page are for:

  • April to June 2020 (quarter 1, financial year 2020 to 2021)
  • July to September 2020 (quarter 2, financial year 2020 to 2021)
  • October to December 2020 (quarter 3, financial year 2020 to 2021)
  • January to March 2021 (quarter 4, financial year 2020 to 2021)

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