Statistics

Housing Benefit: statistics on speed of processing 2013-14

Measure of the average time it took to process new claims and changes of circumstances throughout the year.

Documents

Additional tables: January 2014 to March 2014 (quarter 4, 2013/14)

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Statistical release: October 2013 to December 2013 (quarter 3, 2013/14)

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Additional tables: October 2013 to December 2013 (quarter 3, 2013/14)

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Statistical release: July 2013 to September 2013 (quarter 2, 2013/14 )

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Additional tables: July 2013 to September 2013 (quarter 2, 2013/14 )

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Statistical release: April 2013 to June 2013 (quarter 1, 2013/14 )

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Additional tables: April 2013 to June 2013 (quarter 1, 2013/14 )

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Detail

The speed of processing official statistics replace the old ‘right time indicator’. The speed of processing statistics show new claims and changes of circumstances separately and do not include a combined measure. The statistics include the volumes of claims, changes and the total days to process new claims and changes of circumstances.

Speed of processing measures the average times to process a new Housing Benefit claim or a change in circumstance of an existing Housing Benefit claim.

Questionnaire about the Housing Benefit speed of processing statistics

Help us to improve our statistics and ensure value for money. Please complete our questionnaire about the speed of processing statistics to tell us what you think about our statistics.