Guidance

Housing Benefit speed of processing statistics: methodology note

Information about Housing Benefit speed of processing statistics methodology.

• From: Department for Work and Pensions
• Published: 27 October 2021
• Last updated: 30 October 2024
  Show all updates

  1. 30 October 2024

     Updated the methodology note. The latest release of speed of processing statistics has been published today (30 October 2024).

  2. 31 January 2024

     Added information to sections 10 (Status of the statistics) and 12.1 (Known issues). The latest release of speed of processing statistics has been published today (31 January 2024).

  3. 27 April 2022

     Added information to section 4.4 (Statistics calculations) about quarterly average year-end calculations. This includes a table showing how the quarterly speed of processing at year-end is calculated. The latest release of speed of processing statistics has been published today (27 April 2022).

  4. 27 October 2021

     First published.

Applies to England, Scotland and Wales

Documents

Housing Benefit speed of processing statistics: methodology note

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Details

The Housing Benefit (HB) speed of processing statistics show the volume of new HB claims and change of circumstances to existing HB claims processed:

• by each local authority
• per month or quarter

The statistics are released quarterly.