Housing Benefit speed of processing statistics: methodology note
Information about Housing Benefit speed of processing statistics methodology.
Applies to England, Scotland and Wales
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Details
The Housing Benefit (HB) speed of processing statistics show the volume of new HB claims and change of circumstances to existing HB claims processed:
- by each local authority
- per month or quarter
The statistics are released quarterly.
Last updated 31 January 2024 + show all updates
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Added information to sections 10 (Status of the statistics) and 12.1 (Known issues). The latest release of speed of processing statistics has been published today (31 January 2024).
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Added information to section 4.4 (Statistics calculations) about quarterly average year-end calculations. This includes a table showing how the quarterly speed of processing at year-end is calculated. The latest release of speed of processing statistics has been published today (27 April 2022).
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First published.