Official Statistics

Housing Benefit statistics on speed of processing 2018 to 2019

Statistics on the average number of days to process a new Housing Benefit claim or a change in circumstance of an existing claimant.

• From: Department for Work and Pensions
• Published: 31 October 2018
• Last updated: 13 September 2019
  Show all updates

  1. 13 September 2019

     A correction has been made to monthly data for February 2019, this has caused changes to figures for quarter 4. The error was due to a minor coding issue, amended code and additional quality assurance processes have been put into place to ensure this does not happen again.

  2. 31 July 2019

     Published the latest Housing Benefit speed of processing statistics for the period January to March 2019. This is also known as quarter 4.

  3. 24 April 2019

     Published the latest Housing Benefit speed of processing statistics for the period October to December 2018. This is also known as quarter 3.

  4. 30 January 2019

     Published the latest Housing Benefit speed of processing statistics for the period July to September 2018. This is also known as quarter 2.

  5. 31 October 2018

     Changed the 9th paragraph on page 2 of the release to: "New HB claims are no longer accepted from working-age claimants in some Universal Credit (UC) areas. This has an impact on figures at LA level; namely that the number of new claims will fall in these areas and the processing days for new claims may change. The impact could be greater in areas where UC is more established, or in areas that have implemented the full service, which is taking claims from all claimant types. Due to this, care should be taken when interpreting the data, particularly when comparing different LAs. Start dates for the implementation of the UC Full Service for all LAs that had started this process before the end of June 2018 are included in the accompanying data tables for this release".

  6. 31 October 2018

     First published.

Applies to England, Scotland and Wales

Documents

Statistical release: January to March 2019 (quarter 4, 2018 to 2019)

Ref: ISBN 978-1-78659-165-4

PDF, 386 KB, 6 pages

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Tables: January to March 2019 (quarter 4, 2018 to 2019)

ODS, 259 KB

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Statistical release: October to December 2018 (quarter 3, 2018 to 2019)

Ref: ISBN 978-1-78659-149-4

PDF, 305 KB, 5 pages

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Tables: October to December 2018 (quarter 3, 2018 to 2019)

ODS, 205 KB

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Statistical release: July to September 2018 (quarter 2, 2018 to 2019)

Ref: ISBN 978-1-78659-118-0

PDF, 402 KB, 5 pages

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Tables: July to September 2018 (quarter 2, 2018 to 2019)

ODS, 205 KB

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Statistical release: April to June 2018 (quarter 1, 2018 to 2019)

Ref: 978-1-78659-96-1

PDF, 287 KB, 5 pages

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Tables: April to June 2018 (quarter 1, 2018 to 2019)

ODS, 206 KB

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Details

The latest release of these statistics can be found in the collection of speed of processing statistics.

Speed of processing is a measure of the average time it takes to process a:

• new Housing Benefit claim
• change in circumstance of an existing Housing Benefit claimant

The average time is measured in calendar days, rounded to the nearest day.

Publication frequency

The review on the frequency of publications is now closed and we are reviewing the responses. Findings will be published soon and these will outline any changes to the frequency of publication.

Tell us what you think about these statistics

You can also complete our questionnaire about the speed of processing statistics to tell us:

• the way you use our statistics
• what you consider important

This will help us to improve our statistics.