Guidance

Housing Benefit Speed of Processing supporting information and frequently asked questions

Information to support the Housing Benefit Speed of Processing statistical reports.

Document

Detail

Speed of Processing replaced the old ‘right time indicator’. The speed of processing statistics show new claims and changes of circumstances separately and do not include a combined measure. Volumes of claims, changes and the total days to process these are also included in the additional tables.

Speed of processing measures the average times to process a new Housing Benefit claim or a change in circumstance of an existing Housing Benefit claim.

This document provides information and frequently asked questions to support the Housing Benefit Speed of Processing statistical reports.