This page brings together departmental annual status reports on customer service telephone lines.
In December 2013 the Cabinet Office published guidance on departments’ use of telephone prefixes for their customer service lines. It set out principles to guide departments, including that:
Departments remain responsible for the telephone prefixes that they use.
These departments do not have customer service lines that fall within the scope of the guidance policy and have not published reports:
The ONS customer service lines report 2014 is available from the Office for National Statistics website.
These departments have already implemented the policy guidance and therefore have no changes to the information provided in their 2014 annual reports:
Don’t include personal or financial information like your National Insurance number or credit card details.