Corporate report

Defra customer service lines report 2014

This publication was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

This report shows Defra's progress towards implementing HMG’s December 2013 guidance on customer service lines.


In December 2013, the government published guidance to help departments make decisions about their telephone prefixes.

This report sets out Defra’s progress towards implementing key principles in the December 2013 guidance.