Transparency data

DWP's customer service lines report 2014

This report shows DWP's progress towards implementing the government's December 2013 guidance on customer service lines.


Department for Work and Pensions’ annual status report on customer service lines: 2014

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


In December 2013 the government published guidance to help departments make decisions about their telephone number prefixes.

This report sets out DWP’s progress towards implementing the principles in the December 2013 guidance.

Later report

DWP customer service lines report 2015

Published 1 December 2014
Last updated 3 December 2014 + show all updates
  1. Corrected the total number of 0845 prefix customer service line numbers at October 2014.
  2. First published.