If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
In December 2013 the government published guidance [https://www.gov.uk/government/publications/hmg-guidance-for-customer-service-lines] to help departments make decisions about their telephone prefixes.
This report sets out DCMS’s progress towards implementing key principles in the December 2013 guidance.