Transparency data

HMRC customer service lines report 2014

This report shows HMRC's progress towards implementing the government's December 2013 guidance on customer service lines.

Document

HMRC Status Report on Customer Service Lines: November 2014

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Details

In December 2013 the government published guidance to help departments make decisions about their telephone prefixes.

This report sets out HMRC’s progress towards implementing key principles in the December 2013 guidance.

Published 28 November 2014