Transparency data

HMRC customer service lines report 2014

This report shows HMRC's progress towards implementing the government's December 2013 guidance on customer service lines.


HMRC Status Report on Customer Service Lines: November 2014

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


In December 2013 the government published guidance to help departments make decisions about their telephone prefixes.

This report sets out HMRC’s progress towards implementing key principles in the December 2013 guidance.

Published 28 November 2014