Corporate report

DCLG customer service lines report 2014

This publication was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

A report on DCLG’s progress towards implementing the principles in the December 2013 guidance for customer service lines.

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In December 2013 the government published guidance for customer service lines to help departments make decisions about their telephone prefixes.

This report sets out the Department for Communities and Local Government’s progress towards implementing the principles in the December 2013 guidance.