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HMRC internal manual

Self Assessment Manual

Index of work lists

Index of work lists

W008 - W018
W019 - W034
W035 - W044
W045 - W061

W008 - W018

Work list name Office / Role Review frequency More information Action Guide(s) / Standard Process Description
         
W008        
Outstanding debt and / or return Where there is no prior debt and / or return outstanding, low risk items will be allocated to the Debt Management Telephone Centre. An officer with the user role of RTC Agent will work these items. Daily SAM71080 See the Debt Management and Banking Manual (DMBM)
  W010      

BF penalty for issue

Note: Currently not used     SAM71082  
  W011      
Review remission for cancellation Recovery
Charge remitter Daily SAM71084 See the Debt Management and Banking Manual (DMBM)
  W012    
Remissions and remission cancellation quality assurance Recovery
Work list manager As advised by senior management SAM71086 See the Debt Management and Banking Manual (DMBM)
  W013    
Potential transfer cases Processing/Recovery or Technical
Clerical processing officer / Clerical caseworker Weekly SAM71088

And

SAM103070 SAM103071
  W014
Bankruptcy or voluntary arrangement cases Recovery
Clerical caseworker Monthly SAM71090 See the Debt Management and Banking Manual (DMBM)
  W015    
Open appeals Processing / Technical
Appeals handler Monthly SAM71092

And

SAM10170

And

SAM11150  
  W016
Manual issue of returns Processing
Clerical processing officer Weekly SAM71094
For individual work items see below As below        
      Welsh language SAM125070 SAM125071
      Deceased signal SAM125080 SAM125081
      RLS signal SAM125090 SAM125091
      Manual return signal SAM125100 SAM125101
  W018        
Review revenue assessments Processing
Clerical processing officer Immediate SAM71098

And

SAM125150 SAM125151

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W019 - W034

Work list name Office / Role Review frequency More information Action Guide(s) / Standard Process Description
         
W019        
Review informal standovers Processing / Technical / Recovery
Appeals handler Monthly SAM71100

And

SAM11160  
  W024
Duplicate return logged - original already logged or captured Processing
Clerical processing officer Weekly SAM71102

And

SAM125050 SAM125051
  W025
Fully captured / unlogged returns Processing
Clerical processing manager Weekly SAM71104

And

SAM125060 SAM125061
  W028
Repayments to be authorised or cancelled Processing
Repayment authoriser Immediate SAM71106

And

SAM113070 SAM113071
  W029
Rejected repayments Processing
Payment processor Immediate SAM71108

And

SAM113050 SAM113051
  W030
Inhibited automatic repayments Processing
Payment processor Immediate SAM71110

And

SAM113010 SAM113011
  W031
Post repayment check cases Processing
Repayment authoriser Immediate SAM71112

And

SAM113040 SAM113041
  W032
RLS cases Recovery
Clerical caseworker Daily / weekly SAM71114

And

SAM101340 SAM101031
  W033

Transfer to COP security review

Note: Currently not used Processing
Clerical processing manager Daily SAM71116

And

SAM141040 SAM141041
  W034

Sundry charge quality check

Note: Currently not used Processing
Clerical processing manager Monthly SAM71118

And

SAM140050 SAM140051

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W035 - W044

Work list name Office / Role Review frequency More information Action Guide(s) / Standard Process Description
         
W035        
Manual issue of review form 575 Processing
Clerical processing officer Weekly SAM71120

And

SAM125110 SAM125111
  W036

Informal discharge review

Note: Compliance staff only Processing / Technical
Compliance manager Daily SAM71122

And

SAM33040  
  W037
Reduction of amount coded out Processing
Clerical processing officer Daily SAM71124

And

SAM125120 W037 - Reduction of amount coded out
  W038
Freestanding credit review list Processing
Clerical processing manager Daily SAM71126 SAM110084
  W039    

Potential non-filers

Note: Currently not used Processing
Clerical processing officer   SAM71128  
  W040    
Inhibited statements Processing / Recovery or Technical
Clerical processing manager / Worklist manager Daily SAM71130

And

SAM131040 SAM131041
  W041
Manual statement issue Processing
Clerical processing officer Immediate SAM71132

And

SAM131070 SAM131071
  W042
Returns not captured Processing
Clerical processing officer Weekly SAM71134

And

SAM125130 SAM125131
  W043
Repayments for quality checks Processing
Clerical processing manager Immediate SAM71136

And

SAM113060 SAM113061
  W044
Over-repayments Processing
Payment processor Immediate SAM71138

And

SAM113030 SAM113031

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W045 - W061

Work list name Office / Role Review frequency More information Action Guide(s) / Standard Process Description
         
W045        

Pensioner and low income review list

Obsolete with effect from 1 April 2010 Processing
Clerical processing officer   SAM71140

And

SAM101310  
  W046

Pensioner and low income quality review list

Obsolete with effect from 1 April 2010 Processing
Clerical processing manager   SAM71142

And

SAM101320  
  W047
Overpayments in closed cases Processing
Clerical processing officer Weekly SAM71144

And

SAM113020 SAM113021
  W048

Permanent notes review

Note: Currently not used Processing / Technical
Clerical processing officer / Clerical caseworker   SAM71146

And

SAM108017  
  W049
Short tax return rejection work list Processing
Clerical processing officer Immediate SAM71148

And

SAM125160  
W049 - Short Tax Return Rejection  
  W050
CID framework rejection list Processing
Clerical processing officer Daily SAM71150

And

SAM101070 SAM101071
  W051

Daily returns review - ceased date set

Note: Decommissioned April 2012 Processing / Technical
Clerical processing officer / Clerical caseworker Daily SAM71152

And

SAM125010 SAM125011
  W052
Daily returns review - SA/PAYE auto coding exceptions Processing
Clerical processing officer Daily SAM71154

And

SAM125040 W052 Daily returns review- SA/PAYE auto-coding exceptions
  W053
Daily returns review - electronic return cases Processing
Clerical processing officer Daily SAM71156

SAM125020

And

SAM125030 SAM125031
  W054
Weekly returns review list Processing
Clerical processing officer Weekly SAM71158
For individual work items see below As below        
      Liability unlikely SAM125180 SAM125181
      Source exception SAM125190 SAM125191
      Transfer of allowances SAM125200 SAM125201
  W055        
Failed online amendments and HMRC Corrections Technical / Processing
Clerical caseworker / Clerical processing officer Immediate SAM71159

And

SAM125210 SAM125211
  W056
Partnership online amendments Technical / Processing
Clerical caseworker / Clerical processing officer Immediate SAM71160

And

SAM125220 SAM125221
  W057
Review FSC from return amendment Processing
Clerical caseworker / Clerical processing officer Daily SAM71161

And

SAM125230 SAM125231
  W059
Online return rejections Processing
Clerical caseworker / Clerical processing officer Daily SAM71163

And

SAM125240 SPD W059 
  W061
Class 2 NICS and Marriage updates Processing
Clerical caseworker / Clerical processing officer   SAM71165
  SPD W061