SAM005 - Index of work lists

Index of work lists

W008 - W018
W019 - W034
W035 - W044
W045 - W061

W008 - W018

Work list name

Office / Role

Review frequency

More information

Action Guide(s) / Standard Process Description

W008 - Outstanding debt and / or return

Where there is no prior debt and / or return outstanding, low risk items will be allocated to the Debt Management Telephone Centre. An officer with the user role of RTC Agent will work these items.

Daily

SAM71080

See the Debt Management and Banking Manual (DMBM)

W010 - BF penalty for issue. Note: Currently not used

-

-

SAM71082

-

W011 - Review remission for cancellation

Recovery / Charge remitter

Daily

SAM71084

See the Debt Management and Banking Manual (DMBM)

W012 - Remissions and remission cancellation quality assurance

Recovery / Work list manager

As advised by senior management

SAM71086

See the Debt Management and Banking Manual (DMBM)

W013 - Potential transfer cases

Processing/Recovery or Technical / Clerical processing officer / Clerical caseworker

Weekly

SAM71088 and SAM103070

SAM103071

W014 - Bankruptcy or voluntary arrangement cases

Recovery / Clerical caseworker

Monthly

SAM71090

See the Debt Management and Banking Manual (DMBM)

W015 - Open appeals

Processing/Technical / Appeals handler

Monthly

SAM71092 and SAM10170 and SAM11150

-

W016 - Manual issue of returns

Processing / Clerical processing officer

Weekly

SAM71094 - For individual work items see below

As below

-

-

Welsh language

SAM125070

SAM125071

-

-

Deceased signal

SAM125080

SAM125081

-

-

RLS signal

SAM125090

SAM125091

-

-

Manual return signal

SAM125100

SAM125101

W018 - Review revenue assessments

Processing / Clerical processing officer

Immediate

SAM71098 and SAM125150

SAM125151

Top of page

W019 - W034

Work list name

Office / Role

Review frequency

More information

Action Guide(s) / Standard Process Description

W019 - Review informal standovers

Processing/Technical/Recovery / Appeals handler

Monthly

SAM71100 and SAM11160

-

W024 - Duplicate return logged - original already logged or captured

Processing / Clerical processing officer

Weekly

SAM71102 and SAM125050

SAM125051

W025 - Fully captured / unlogged returns

Processing / Clerical processing manager

Weekly

SAM71104 and SAM125060

SAM125061

W028 - Repayments to be authorised or cancelled

Processing / Repayment authoriser

Immediate

SAM71106 and SAM113070

SAM113071

W029 - Rejected repayments

Processing / Payment processor

Immediate

SAM71108 and SAM113050

SAM113051

W030 - Inhibited automatic repayments

Processing / Payment processor

Immediate

SAM71110 and SAM113010

SAM113011

W032 - RLS cases

Recovery / Clerical caseworker

Daily / weekly

SAM71114 and SAM101340

SAM101031

W033 - Transfer to COP security review. Note: Currently not used

Processing / Clerical processing manager

Daily

SAM71116 and SAM141040

SAM141041

W034 - Sundry charge quality check. Note: Currently not used

Processing / Clerical processing manager

Monthly

SAM71118 and SAM140050

SAM140051

Top of page

W035 - W044

Work list name

Office / Role

Review frequency

More information

Action Guide(s) / Standard Process Description

W035 - Manual issue of review form 575

Processing / Clerical processing officer

Weekly

SAM71120 and SAM125110

SAM125111

W036 - Informal discharge review. Note: Compliance staff only

Processing/Technical / Compliance manager

Daily

SAM71122 and SAM33040

-

W037 - Reduction of amount coded out

Processing / Clerical processing officer

Daily

SAM71124 and SAM125120

W037 - Reduction of amount coded out

W038 - Freestanding credit review list

Processing / Clerical processing manager

Daily

SAM71126

SAM110084

W039 - Potential non-filers. Note: Currently not used

Processing / Clerical processing officer

-

SAM71128

-

W040 - Inhibited statements

Processing/Recovery or Technical / Clerical processing manager/Worklist manager

Daily

SAM71130 and SAM131040

SAM131041

W041 - Manual statement issue

Processing / Clerical processing officer

Immediate

SAM71132 and SAM131070

SAM131071

W042 - Returns not captured

Processing / Clerical processing officer

Weekly

SAM71134 and SAM125130

SAM125131

W043 - Repayments for quality checks

Processing / Clerical processing manager

Immediate

SAM71136 and SAM113060

SAM113061

W044 - Over-repayments

Processing / Payment processor

Immediate

SAM71138 and SAM113030

SAM113031

Top of page

W045 - W061

Work list name

Office / Role

Review frequency

More information

Action Guide(s) / Standard Process Description

W045 - Pensioner and low income review list. Note: Obsolete with effect from 1 April 2010

Processing / Clerical processing officer

-

SAM71140 and SAM101310

-

W046 - Pensioner and low income quality review list. Note: Obsolete with effect from 1 April 2010

Processing / Clerical processing manager

-

SAM71142 and SAM101320

-

W047 - Overpayments in closed cases

Processing / Clerical processing officer

Weekly

SAM71144 and SAM113020

SAM113021

W048 - Permanent notes review. Note: Currently not used

Processing/Technical / Clerical processing officer/Clerical caseworker

-

SAM71146 and SAM108017

-

W049 - Short tax return rejection work list

Processing / Clerical processing officer

Immediate

SAM71148 and SAM125160

W049 - Short Tax Return Rejection

W050 - CID framework rejection list

Processing / Clerical processing officer

Daily

SAM71150 and SAM101070

SAM101071

W051 - Daily returns review - ceased date set. Note: Decommissioned April 2012

Processing/Technical / Clerical processing officer/Clerical caseworker

Daily

SAM71152 and SAM125010

SAM125011

W052 - Daily returns review - SA/PAYE auto coding exceptions

Processing / Clerical processing officer

Daily

SAM71154 and SAM125040

W052 Daily returns review- SA/PAYE auto-coding exceptions

W053 - Daily returns review - electronic return cases

Processing / Clerical processing officer

Daily

SAM71156 and SAM125020 and SAM125030

SAM125031

W054 - Weekly returns review list

Processing / Clerical processing officer

Weekly

SAM71158 - For individual work items see below

As below

-

-

Liability unlikely

SAM125180

SAM125181

-

-

Source exception

SAM125190

SAM125191

-

-

Transfer of allowances

SAM125200

SAM125201

W055 - Failed online amendments and HMRC Corrections

Technical/Processing / Clerical caseworker/Clerical processing officer

Immediate

SAM71159 and SAM125210

WO55 - Failed online amendments

W056 - Partnership online amendments

Technical/Processing / Clerical caseworker/Clerical processing officer

Immediate

SAM71160 and SAM125220

SAM125221

W057 - Review FSC from return amendment

Processing / Clerical caseworker/Clerical processing officer

Daily

SAM71161 and SAM125230

SAM125231

W059 - Online return rejections

Processing / Clerical caseworker/Clerical processing officer

Review as directed

SAM71163 and SAM125240

Worklist 59

W061 - Class 2 NICS and Marriage updates

Processing / Clerical caseworker/Clerical processing officer

-

SAM71165

SPD W061