Manage work: work management: W030 inhibited automatic repayments
A work item is created when following capture of a return a computer generated repayment would be made but for the presence of an inhibition on the taxpayer record. For example, the presence of the ‘No Repayment’ signal or a remission payment.
Other than details common or potentially common to all types of work item, the following specific details will be available
- Reason for inhibition
Allocation of responsibility
The work item is allocated to the office with processing responsibility for the taxpayer. Within that office, the item will be worked by an officer with the user role of Payment Processor.
Frequency of review
This list must be as directed.
Updating of details
Until the work item is cleared, the following details held on the work item are updated by Work Management immediately the corresponding entry is updated on the taxpayer record
- Taxpayer name
- Employers reference (EMPREF) or Schedule D register number
Action to take on the work item
Advice on the action to take to clear the work item is available in the section ‘Repayment Work Lists’, (SAM113011).
Deletion of the work item
The work item is not deleted automatically. It should be deleted manually using function WORK LIST CASES or function SELECTED CASE, on completion of the necessary clerical action.