Before you raise a query concerning the guidance in this Manual, please
- Check for any Newsboard item that may answer your query
- Check for any recent Business Guidance Note that may answer your query
- Check with your manager, to see if the query has been raised by anyone else on your team and whether an answer has already been provided
- Check the SA pages on the National Systems website for known problems or help cards on the subject.
If you are unable to find an answer from the above sources, please send an email to the <BusinessUserSupport, SA (PTCPP)> mailbox using the title ‘SA Guidance’ and giving the following information
- Your name and location
- The guidance for which you need clarification.
The query will be raised with the subject matter expert and you will be advised of the answer by email.