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This publication is available at https://www.gov.uk/government/publications/introducing-govuk-verify/introducing-govuk-verify
GOV.UK Verify overview
GOV.UK Verify is a secure way to prove who you are online.
It makes it safe, quick and easy to access government services like filing your tax or checking the information on your driving licence.
When you use GOV.UK Verify, you do not need to prove your identity in person or wait for something to arrive in the post.
Who can use GOV.UK Verify
To use GOV.UK Verify, you need to have an identity document that was issued by the UK government. This could be a passport or photocard driving licence.
You do not have to be a UK citizen.
How long it takes to verify your identity
It normally takes between 5 and 15 minutes to verify your identity the first time you use GOV.UK Verify. For some people, it may take longer. Any time after that, it should only take a couple of minutes to sign in.
Companies that can verify your identity
When you use GOV.UK Verify to access a government service, you choose from a list of identity providers (also called ‘certified companies’) that the government has approved to verify your identity.
The current identity providers are:
If you had an identity account with Barclays, Experian or SecureIdentity
You can no longer use your identity account to access government services.
You can create a new account with one of the current identity providers instead. You might also be able to prove your identity in another way to access some services.
Information you need to provide
The company you choose to verify your identity will ask you for some personal details. They’ll check those details against records held by mobile phone providers, credit agencies, HM Passport Office or the Driver and Vehicle Licensing Agency (DVLA).
The company can then confirm your identity to the government service you’re using, for example the service you use to sign in and file your Self Assessment tax return if you’re submitting your tax return to HM Revenue and Customs (HMRC).
These checks will not affect your credit score.
How it’s safe
Using GOV.UK Verify is safe because:
- information is not stored in one place
- there’s no unnecessary sharing of information
- the government department does not know which identity provider you’ve chosen
- all the identity providers have to meet government and international standards for security and data protection
Government services you can use with GOV.UK Verify
- Apply for Universal Credit with the Department for Work and Pensions (DWP)
- Update your rural payments details with the Department for Environment, Food and Rural Affairs (Defra)
Driving and transport
- Add a driving licence check code to your mobile phone (DVLA)
- Apply for a vehicle operator licence with the Driver and Vehicle Standards Agency (DVSA)
- Report a medical condition that affects your driving (DVLA)
- Renew your short-term medical driving licence (DVLA)
- View or share your driving licence information (DVLA)
Money and tax
- Check your Income Tax for the current year (HMRC)
- Help friends or family with their tax (HMRC)
- Sign in and file your Self Assessment tax return (HMRC)
- Sign in to your personal tax account (HMRC)
- Sign your mortgage deed with HM Land Registry
Working, jobs and pensions
Other services using GOV.UK Verify
Some departments and agencies use GOV.UK Verify to check the identities of the people they work with, or people in certain professions. These services are not available to the public:
- Sign in to view your Total Reward Statement (NHS Business Services Authority)
- Verify your identity to apply to become a registered social worker in England (Social Work England)
How to sign up to GOV.UK Verify
To use GOV.UK Verify, you need to:
Start using one of the government services that uses GOV.UK Verify.
Verify your identity with one of the identity providers available.
After you’ve set up an identity account with an identity provider, you can use it with any government service that uses GOV.UK Verify.
You cannot create a GOV.UK Verify account outside this process.
How to get help signing in
Both identity providers offer user support 7 days a week (except bank holidays). Their helpdesks are open:
- Monday to Friday, 8am to 6pm
- Saturday, 9am to 4pm
- Sunday, 9am to 1pm
GOV.UK Verify user support
Use the GOV.UK Verify user support form to get help and give feedback on GOV.UK Verify. The support team aims to respond to questions in 5 working days.
Who works on GOV.UK Verify
GOV.UK Verify engages with public and private sector organisations through the Open Identity Exchange (OIX).
Your feedback helps improve the service.