If you live in Bath, Bridgwater, Croydon, Great Yarmouth, Hammersmith, Harrogate, Hounslow, Inverness, Lowestoft, Musselburgh, Newcastle, Purley, Richmond, Rugby, Ryedale, Southwark, Sutton or Thornton Heath

Apply using the Universal Credit full service if your postcode starts with:

  • BA1, BA2, BA3 2, BA3 3, BA3 4 , BA3 9
  • BS25 9, BS31, BS39
  • CR0, CR2, CR3 0, CR3 4, CR3 5, CR 5, CR6, CR7, CR8, CR9, CR90
  • CV21, CV22, CV23 9
  • DL9, DL10, DL11
  • EH21, EH31, EH32, EH33, EH34, EH35, EH36, EH39, EH40, EH41, EH42
  • HG1, HG2, HG3, HG4, HG5
  • IP19 1
  • IV1 1, IV1 3, IV1 9, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV3 5, IV3 8, IV4, IV5, IV8, IV9, IV10, IV11, IV12, IV13, IV21, IV22, IV26, IV54, IV63
  • LS17 0
  • NE1, NE2, NE3, NE5 3, NE5 4, NE13 7, NE13 8, NE13 9, NE18
  • NR13 3, NR29, NR30, NR31, NR32, NR33, NR34 4
  • PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH32
  • SE1, SE16 2, SE16 4, SE16 5, SE16 6, SE16 7, SE25
  • SM1, SM2, SM3 8, SM3 9, SM4, SM5, SM6, SM7 3
  • SN14 8
  • TA5, TA6, TA7, TA8, TA9
  • TW3, TW4, TW5, TW7, TW8, TW13, TW14
  • W6
  • YO17 1, YO17 6, YO17 7, YO17 8, YO17 9, YO18, YO51, YO60, YO62


If your postcode isn’t listed above

  1. Check if you live in an eligible Universal Credit area.

  2. If you’re in a Universal Credit area, apply using the Start now button.

Start now on the Universal Credit service

Before you start

Your session will time out and you’ll have to start again if you’re inactive for more than 20 minutes.

Make sure you have the following information before you start:

  • your postcode
  • your National Insurance number
  • details of the bank, building society or credit union account you want Universal Credit paid into
  • your rent agreement (if you have one)
  • details of your savings or other capital
  • details of any income that’s not from work, eg from an insurance plan
  • details of any other benefits you’re getting
  • details of any children, including their Child Benefit numbers

You might also need these details for people who live in your home, eg your partner.

It should take 20 to 40 minutes to complete your claim.

If you’re successful, you’ll usually get your first payment 1 month and 14 days after you made your claim.

Help claiming Universal Credit online

Call the helpline if you need help making your claim online.

Universal Credit helpline
Telephone: 0345 600 0723
Textphone: 0345 600 0743
Find out about call charges

Find out more about Universal Credit.

Make a claim in Welsh

Call the Welsh claim line to make a claim in Welsh.

Universal Credit claim line (Welsh)
Telephone: 0800 012 1888
Find out about call charges