You can only get Universal Credit in some parts of the UK.

If you live in Sutton or Croydon

If you live in Sutton or Croydon and have a postcode beginning with SM5 2**, SM6 7**, SM6 8**, SM6 9** or CR0 4** you need to apply with the new Universal Credit digital service.


If you live elsewhere

Use the Universal Credit portal to apply if you live in an eligible area elsewhere in the UK (ie not in these postcodes in Sutton or Croydon).

Start now on the Universal Credit service

Before you start

Your session will time out and you’ll have to start again if you’re inactive for more than 20 minutes.

Make sure you have the following information before you start:

  • your postcode
  • your National Insurance number
  • details of the bank, building society or credit union account you want Universal Credit paid into
  • your rent agreement (if you have one)
  • details of your savings or other capital
  • details of any income that’s not from work, eg from an insurance plan
  • details of any other benefits you’re getting

You might also need these details for people who live in your home, eg your partner.

It should take 20 to 40 minutes to complete your claim.

If you’re successful, you’ll usually get your first payment 1 month and 14 days after you made your claim.

Help claiming Universal Credit online

Call the helpline if you need help making your claim online.

Universal Credit helpline
Telephone: 0345 600 0723
Textphone: 0345 600 0743
Find out about call charges

Find out more about Universal Credit.

Make a claim in Welsh

Call the Welsh claim line to make a claim in Welsh.

Universal Credit claim line (Welsh)
Telephone: 0800 012 1888
Find out about call charges