Get help with problems signing in
Find out what to do if you’ve lost your:
- user ID
- activation code
You can also check service availability and see if there are any problems with our online services (including error messages).
Ask HMRC online
Ask HMRC’s digital assistant to find information about technical support with HMRC online services.
If the digital assistant cannot help you, you can ask to be transferred to a webchat with an HMRC adviser, if they’re available.
Problems using HMRC online services
Use the ‘Get help’ or ‘Is there anything wrong with this page’ link on the page in the online service you’re using if you:
- have received an error message in an online service
- are having problems with verifying your identity, your log in details or receiving access codes
Call HMRC if you’re having technical problems with HMRC online services.
You can also call if you need extra support because your health condition, disability or personal circumstances make it difficult for you to use HMRC online services.
Do not use this helpline for:
You can also use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3600.
Before you call
This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.
Our phone line opening hours are:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
You can also find out information in:
Find out about call charges