Online Services Helpdesk

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Email

Please make sure you complete the subject line of your email correctly before sending. Include:

  • “Web-CT” for Companies (Corporation Tax)

  • “Web-PAYE” for Employers (PAYE)

  • “Web-Pensions” for Pension Schemes

  • “Web-ST” for Stamp Taxes

  • “Web-Other” for Any other online service

If HMRC reply to your enquiry by email the information is not secure. If they need to contact you about anything confidential, they will reply by post or telephone.

Phone

  • Telephone: 0300 200 3600
  • Textphone: 0300 200 3603
  • Outside UK: +44 161 930 8445

Get help with:

  • error messages you are receiving
  • using HMRC free software and tools
  • problems submitting forms online
  • problems logging onto the system or registering for an online service

Find out about call charges

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday

Closed Sundays, Christmas Day, Boxing Day and New Year’s Day

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Don't include personal or financial information, eg your National Insurance number or credit card details.