Technical support with HMRC online services


Get help with problems signing in

Find out what to do if you’ve lost your:

  • user ID
  • password
  • activation code

You can also check service availability and see if there are any problems with our online services (including error messages).

Problems using HMRC online services

Use the ‘Get help’ or ‘Is there anything wrong with this page’ link on the page in the online service you’re using if you:

  • need help using the service
  • have received an error message in an online service
  • are having problems with verifying your identity, your log in details or receiving access codes


Speak to an adviser online about technical issues you’re having with HMRC online services.

They cannot talk to you about:


Call HMRC if you’re having technical problems with HMRC online services.

Do not use this helpline for:

You can also use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3600.

0300 200 3600

Outside UK:
+44 161 930 8445

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed on weekends and bank holidays.

If your call is not urgent please use webchat to contact us.

You can also find out information in:

Find out about call charges