Find out what to do if you’ve lost your:
- user ID
- activation code
You can also check service availability and if there are any problems with our online services (including error messages).
You’ll only be able to get general advice if you can’t pass a security check. Have any relevant HMRC references with you to get help with a particular issue.
HMRC will be able to help you faster if you have access to your computer if you’re calling about a technical problem.
Don’t use this helpline for:
- issues with VAT online services – call the VAT online services helpline
- problems verifying your identity or tax queries - contact the helpline that deals with your tax, Child Benefit or tax credits affairs
0300 200 3600
0300 200 3603
+44 161 930 8445
8am to 8pm, Monday to Friday
8am to 4pm Saturday
9am to 5pm Sunday
Closed Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.