Get help using HMRC online services


Get help with problems signing in

Find out what to do if you’ve lost your:

  • user ID
  • password
  • activation code

You can also check service availability and if there are any problems with our online services (including error messages).


Webchat is unavailable at the moment because of technical problems.


You’ll only be able to get general advice if you can’t pass a security check. Have any relevant HMRC references with you to get help with a particular issue.

HMRC will be able to help you faster if you have access to your computer if you’re calling about a technical problem.

Don’t use this helpline for:

0300 200 3600

0300 200 3603

Outside UK:
+44 161 930 8445

Opening times:

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: 9am to 5pm

Closed Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.

Find out about call charges