Technical support with HMRC online services


Get help with problems signing in

Find out what to do if you’ve lost your:

  • user ID
  • password
  • activation code

You can also check service availability and see if there are any problems with our online services (including error messages).

Problems confirming your identity with HMRC online services

Select the contact form link at the bottom of the page that says your identity cannot be confirmed to get help. A current UK passport can help confirm your identity.


Webchat is unavailable at the moment because of technical problems.


Call HMRC if you’re having technical problems with HMRC online services.

Don’t use this helpline for:

0300 200 3600

0300 200 3603

Outside UK:
+44 161 930 8445

Opening times:

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: 9am to 5pm

Closed Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.

Find out about call charges