Get help with problems signing in
Find out what to do if you’ve lost your:
- user ID
- activation code
You can also check service availability and see if there are any problems with our online services (including error messages).
Problems using HMRC online services
Use the ‘Get help’ or ‘Is there anything wrong with this page’ link on the page in the online service you’re using if you:
- need help using the service
- have received an error message in an online service
- are having problems with verifying your identity, your log in details or receiving access codes
You’ll need to have your National Insurance number to use webchat.
Speak to an adviser online about technical issues you’re having with HMRC online services.
They cannot talk to you about:
Before you call
This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not already have a personal tax account, you can set one up.
Call HMRC if you’re having technical problems with HMRC online services.
Do not use this helpline for:
You can also use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3600.
Our phone line opening hours are:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
If your call is not urgent please use webchat to contact us.
You can also find out information in:
Find out about call charges