Technical support with HMRC online services


Get help with problems signing in

Find out what to do if you’ve lost your:

  • user ID
  • password
  • activation code

You can also check service availability and see if there are any problems with our online services (including error messages).

Problems using HMRC online services

Use the ‘Get help’ or ‘Is there anything wrong with this page’ link on the page in the online service you’re using if you:

  • need help using the service
  • have received an error message in an online service
  • are having problems with:
    • verifying your identity
    • your log in details
    • receiving access codes

Don’t use the ‘Is there anything wrong with this page?’ link on this page to report online service problems.


Advisers can only talk to you about technical issues you’re having with HMRC online services.
They will not be able to transfer you to another webchat team, or help with:

Webchat is unavailable at the moment because of technical problems.


Call HMRC if you’re having technical problems with HMRC online services.

Do not use this helpline for:

0300 200 3600

0300 200 3603

Outside UK:
+44 161 930 8445

Opening times:

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: 9am to 5pm

Opening times over Christmas and New Year

The following dates over Christmas and New Year have different opening times:

  • Monday 24 December: 8am to 4pm
  • Tuesday 25 December: closed
  • Wednesday 26 December: closed
  • Monday 31 December: 8am to 4pm
  • Tuesday 1 January: closed

Find out about call charges