Find out what to do if you’ve lost your:
- user ID
- activation code
You can also check service availability and see if there are any problems with our online services (including error messages).
Webchat is unavailable at the moment because of technical problems.
Don’t use this helpline for:
- issues with VAT online services – call the VAT online services helpline
- tax queries - contact the helpline that deals with your tax, Child Benefit or tax credits affairs
0300 200 3600
0300 200 3603
+44 161 930 8445
Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: 9am to 5pm
Closed Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.