Find out what to do if you’ve lost your:
- user ID
- activation code
You can also check service availability and see if there are any problems with our online services (including error messages).
Problems confirming your identity with HMRC online services
Select the contact form link at the bottom of the page that says your identity cannot be confirmed to get help. A current UK passport can help confirm your identity.
Webchat is unavailable at the moment because of technical problems.
Call HMRC if you’re having technical problems with HMRC online services.
Don’t use this helpline for:
- tax queries - contact the helpline that deals with your tax, Child Benefit or tax credits affairs
- issues with VAT online services – call the VAT online services helpline
0300 200 3600
0300 200 3603
+44 161 930 8445
Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: 9am to 5pm
Closed Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.