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Online Services Helpdesk

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Email

Get help with:

  • problems logging into or registering for most HMRC systems
  • error messages you receive when using most HMRC systems
  • using HMRC free software and tools
  • problems sending forms online

Use one of the following subject lines in your email:

  • “Web-CT” for companies (Corporation Tax)
  • “Web-PAYE” for employers (PAYE)
  • “Web-Pensions” for pension schemes
  • “Web-ST” for stamp taxes
  • “Web-Other” for any other online service

The helpdesk doesn’t deal with tax queries.


Contact the VAT Online Services Helpdesk if you have a technical problem with any VAT online services.

Phone

  • Telephone: 0300 200 3600
  • Textphone: 0300 200 3603
  • Outside UK: +44 161 930 8445

Get help with:

  • problems logging into or registering for most HMRC systems
  • error messages you receive when using most HMRC systems
  • using HMRC free software and tools
  • problems sending forms online

This helpline doesn’t deal with tax queries.

Contact the VAT Online Services Helpdesk if you have a technical problem with any VAT online services.

Find out about call charges

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday

Closed Sundays, Christmas Day, Boxing Day and New Year’s Day

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Don’t include personal or financial information, eg your National Insurance number or credit card details.