Find out what to do if you’ve lost your:
- user ID
- activation code
You can use GOV.UK Verify to prove your identity and complete Self Assessment as an individual online if you do not want to wait for replacement details to be sent to you.
It will take about 10 minutes to verify your identity.
Get help with:
- problems logging on or registering for an online service
- problems submitting forms
- error messages in your online account or on HMRC forms
- downloading and using HMRC free software and tools
Have your HMRC Unique Taxpayer Reference (UTR) number with you when you call.
Contact Self Assessment: general enquiries if you have a question about how to fill in a tax return.
0300 200 3600
0300 200 3603
+44 161 930 8445
Our phone line opening hours are temporarily changing to:
Monday to Friday: 8am to 4pm
This is due to having fewer advisers available to answer calls because of the measures put in place to stop the spread of coronavirus.
You can also find out information in: