HMRC will send your User ID to you by post, which can take around 2 working days (or longer if you live abroad).
The letter will tell you how to get a new Self Assessment password.
If you don’t want to wait for replacements you can complete Self Assessment as an individual using GOV.UK Verify. It takes about 10 minutes, all online. This is a beta service.
Webchat is unavailable at the moment because of technical problems.
Get help with:
- problems logging on or registering for an online service
- problems submitting forms
- error messages in your online account or on HMRC forms
- downloading and using HMRC free software and tools
Have your HMRC Unique Taxpayer Reference (UTR) number with you when you call.
Contact the Self Assessment helpline if you have a question about how to fill in a tax return.
0300 200 3600
0300 200 3603
+44 161 930 8445
8am to 8pm, Monday to Friday
8am to 4pm Saturday
9am to 5pm Sunday
Closed bank holidays, Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.