Self Assessment: general enquiries

Online

Register for and file your Self Assessment tax return

Get your SA302 tax calculation

Tell HMRC about a change to your personal details

Check when you can expect a reply from HMRC

Find out when you can expect to receive a reply from HMRC to a query or request you’ve made.

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Online help and support

You can also watch videos and join webinars for help with Self Assessment.

You can get help signing in to HMRC online services.

Ask HMRC online

Ask HMRC’s digital assistant to find information about Self Assessment.

If the digital assistant cannot help you, you can ask to transfer to a webchat with an HMRC adviser if they’re available.

Self-Employed Income Support Scheme

If you need help with Self-Employment Income Support Scheme, check Get help with the Self-Employment Income Support Scheme.

Twitter

You can use Twitter to get general help from HMRC. We cannot discuss specific cases or an individual’s tax affairs, so please do not give any personal details.

Start your tweet with @HMRCcustomers

Twitter opening times:

Monday to Saturday: 8am to 8pm

Closed on Sundays and bank holidays.

Phone

Before you call

This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not already have a personal tax account, you can set one up.

If you have a National Insurance number and Self Assessment Unique Taxpayer Reference have them with you.

Problems using the HMRC’s online service

Contact Self Assessment: online services:

  • for problems filing your tax return online
  • if you have lost your online service user name or password

When you call

This helpline uses speech recognition software, so you will be asked why you are calling HMRC. Try to answer with short phrases and words, for example:

  • ‘change my address’
  • ‘question about penalty’
  • ‘late tax return’

If you cannot use speech recognition software, find out how to deal with HMRC if you have additional needs.

Telephone:
0300 200 3310

Textphone:
0300 200 3319

Outside UK:
+44 161 931 9070

Opening times:

Monday to Friday: 8am to 6pm

Closed on weekends and bank holidays.

You can also find out information in:

HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.

Find out about call charges

Post

Write to HMRC at this address with all Self Assessment queries except complaints.

You do not need to include a street name, city name or PO box when writing to this address.

Couriers should use a different address.

Self Assessment
HM Revenue and Customs
BX9 1AS
United Kingdom