Employers: general enquiries

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Online forms

Your message using these forms is secure. If HMRC reply by email the information is not secure. If they need to contact you about anything confidential, they will reply by post or telephone.

Phone

  • Telephone: 0300 200 3200
  • Textphone: 0300 200 3212
  • Fax: 0191 285 4332

If you’re an employer, get advice from HMRC on:

  • stakeholder pensions
  • student loan repayments
  • the Construction Industry Scheme
  • PAYE in real time including:
    • Statutory Sick Pay
    • Maternity Pay
    • Paternity Pay
    • Additional Paternity Pay

You will need your employer reference number when you call.

Find out about call charges

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday

Closed Sundays, Christmas Day, Boxing Day and New Year’s Day

Best time to call:

Phone lines are less busy between 2pm and 4pm.

If you’re an employee looking for advice about your own tax affairs go to the Income Tax: general enquiries page.

Post

HM Revenue and Customs - Customer Operations Employer Office

BP4102 Chillingham House Benton Park View, Newcastle NE98 1ZZ United Kingdom

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