Employers: general enquiries


Tell HMRC if you have been payrolling benefits

Tell HMRC you do not owe Class 1A National Insurance contributions

Check if you can fix your problems with running payroll

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.


Speak to an adviser online about PAYE for employers queries.

You’ll need your employer reference number or accounts office reference number.

Use the Income Tax: general enquiries webchat for queries about your personal tax affairs.


0300 200 3200

Outside UK:
+44 151 268 0558

03000 523 030

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed on weekends and bank holidays.

If your call is not urgent, please use webchat to contact us.

You can also find out information in your business tax account using HMRC online services.

Find out about call charges


Write to HMRC to get advice for employers.

You do not need to include a street name, city name or PO box when writing to this address.

Couriers should use a different address.

PT Operations North East England
HM Revenue and Customs
United Kingdom