Employers: general enquiries


Tell HMRC if you have been payrolling benefits

You’ll need your Government Gateway user ID and password.

Tell HMRC you do not owe Class 1A National Insurance contributions

Check if you can fix your problems with running payroll

Ask HMRC online

Ask HMRC’s digital assistant to get a quick answer to your query if you’re an employer.

If the digital assistant cannot help you, you can ask to transfer to an HMRC adviser if they’re available.

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.


Phone HMRC to get help if you’re an employer. We’ll only be able to give general advice if you do not have your Accounts Office reference or PAYE reference number.

Before you call

This helpline may ask you some security questions. Make sure your details and address are up to date in your personal tax account and business tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.

0300 200 3200

Outside UK:
+44 151 268 0558

03000 523 030

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

You can also find out information in your business tax account.

Find out about call charges


Write to HMRC to get advice for employers.

You do not need to include a street name, city name or PO box when writing to this address.

Couriers should use a different address.

PT Operations North East England
HM Revenue and Customs
United Kingdom