Employers: general enquiries

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Online forms

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.


  • Telephone: 0300 200 3200
  • Textphone: 0300 200 3212
  • Fax: 0191 285 4332

Call HMRC to get advice for employers on:

  • stakeholder pensions
  • student loan repayments
  • the Construction Industry Scheme
  • PAYE in real time including:
    • Statutory Sick Pay
    • Maternity Pay
    • Paternity Pay
    • Additional Paternity Pay

You will need your employer reference number when you call.

Find out about call charges

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday

Closed Sundays, Christmas Day, Boxing Day and New Year’s Day

Best time to call:

Phone lines are less busy between 2pm and 4pm.

If you’re an employee looking for advice about your own tax affairs go to the Income Tax: general enquiries page.


Write to HMRC to get advice for employers.

You do not need to include a street name, city name or PO box when writing to this address.

National Insurance Contributions and Employers Office

HM Revenue and Customs BX9 1BX United Kingdom

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Don’t include personal or financial information, eg your National Insurance number or credit card details.