Contact HMRC

Get contact details if you have a query about:

• coronavirus (COVID-19)
• Self Assessment
• tax credits
• Child Benefit
• Income Tax
• National Insurance
• tax for employers
• VAT
• the Construction Industry Scheme
• technical problems using HMRC online services
• emails from HMRC that you think might not be genuine
• any other taxes or HMRC services

Some of HMRC’s helplines use speech recognition software. There are alternative ways to contact HMRC.

You can also use HMRC’s Welsh language services:

• Taliadau
• Ymholiadau TAW, Tollau ac Ecséis
• Treth Incwm, Hunanasesiad a mwy

Make a complaint

Contact the relevant HM Revenue and Customs (HMRC) helpline if you’re unhappy with the service you’ve received. HMRC has guidance about how they’ll deal with your complaint and what happens next.

There’s a separate process for:

• complaints about HMRC online services
• reporting serious misconduct by HMRC staff