Complain about HMRC online services
Complain to HMRC about their digital and online services.
Online
If you have a Government Gateway user ID
Use on of the following online forms if you want to complain as:
- an individual
- a business
If you do not have a Government Gateway user ID
Use one of the following online forms if you want to complain as:
- an individual
- a business
Complain about HMRC online services if you’re an agent
HMRC will only email you with confidential information if you’ve given them your written agreement for them to do so.
Get help with HMRC online services
The best way to get help using HMRC online services is to either:
- select the ‘Get help with this page’ link, if it’s shown on the bottom of the page you need help with
- contact the online services helpdesk
Post
Write to this address to complain about HMRC’s online services.
HMRC Digital Services
Complaints Unit
S1755
Newcastle
NE98 1ZZ
United Kingdom
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Complain about HMRC
Complain about serious misconduct by HMRC staff
Updates to this page
Published 14 May 2025