Dealing with HMRC if you have additional needs
You can get help dealing with HM Revenue and Customs (HMRC) if you have additional needs, for example if:
- you’re deaf or hearing-impaired or have a speech impairment
- you’re blind or partially sighted
- English isn’t your first language
Get help in person
You should call HMRC first using the relevant contact number. Tell the adviser if you need to arrange a visit to your home or meet somewhere nearby.
You can get face-to-face help if you find it difficult to use a telephone (for example because you’re deaf).
HMRC’s local tax offices are no longer available.
Appoint someone to deal with HMRC for you
If you find it difficult to deal with HMRC yourself, you can appoint someone to do it for you. This can be a friend, relative or an adviser from a voluntary organisation.