Extra Support Team
Ask HMRC for help if you need extra support because of your condition or circumstances, including if you have difficulty using the telephone or need information in another format.
Online
Appoint someone to deal with HMRC on your behalf
If you find it difficult to deal with HMRC yourself you can appoint someone to deal with HMRC for you.
Webchat
You’ll need to check if you can get help from the Extra Support Team before you can contact them. Have your National Insurance number with you before you start.
The Extra Support Team can only help you with questions about:
- Construction Industry Scheme
- Horizon Shortfall Scheme
- National Insurance
- PAYE
- Self Assessment
- Simple Assessment
Contact HMRC using another helpline if:
- your question is about something else
- you do not need extra support because of your condition or circumstances
Related content
Guidance
Updates to this page
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The Horizon Shortfall Scheme has been added to the list of support offered by webchat advisors.
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The extra support webchat team can now deal with National Insurance queries.
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First published.